EDF

EDF Energy Ltd

About this app

• Register for or log into your online account
• Use fingerprint recognition to log in quickly and securely
• Switch easily between your accounts or properties
• Check your account balance, payment and tariff details
• View your bills and payments history
• Receive notification alerts and reminders
• Make payments in an instant
• Submit your meter readings
• View messages and documents we’ve sent
• Renew or change your tariff
• Share your unique link to refer a friend
• Get help fast – check our FAQs, or send us a message

Energy Hub (for smart meters)
• See how much energy you’ve used and what it costs
• Get an energy breakdown on things like heating and cooking
• Get personalised tips to help you save energy and money

Pay As You Go (for smart meters)
• Check your balance and top up your meter
• Set auto top-ups or get low-balance alerts
• View your top-up history

Do you have a traditional prepayment meter? Sorry, the app won’t work for meters that don't allow online top-ups – but you can log in or sign up to MyAccount to manage other aspects of your account online.

Ratings and reviews

You have just done the worst update to this app. It was easy to use with saved payment info, including multiple saved bank cards. All my saved bank cards have disappeared. Top-ups are updated immediately on the previous one. I have to login with password every time. This never happened with the previous version. You have downgraded the ease of use and functionality of the app. It's a SHAME ON EDF. A MEGA RICH company with BILLIONS in profits can't afford less than £10K to pay for a decent app.

Horrible. Recent update ruined the app. It does not store login details and forces to manually enter all details to log in every time. In order to make a payment I have to manually enter all card details every time despite using the same card. Doing it a few times a month became a chore. I changed password, one week later after update asks to change password. On Pay as You Go it does not update meter reading, just shows morning reading and does not allow to refresh it. Useless for car charging.

I do not have a smart meter by choice. EDF have removed the option to submit meter readings via their webpage, even though the Help section says it should be there, so I downloaded the app. There is a readings option, bur when I go to it the message says 'something went wrong. Try again'. No amount of trying again works. I think this is deliberate to try to force people to get a smart meter.