15.7K reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

• Register for or log into your online account
• Use fingerprint recognition to log in quickly and securely
• Switch easily between your accounts or properties
• Check your account balance, payment and tariff details
• View your bills and payments history
• Receive notification alerts and reminders
• Make payments in an instant
• Submit your meter readings
• View messages and documents we’ve sent
• Renew or change your tariff
• Share your unique link to refer a friend
• Get help fast – check our FAQs, or send us a message

Energy Hub (for smart meters)
• See how much energy you’ve used and what it costs
• Get an energy breakdown on things like heating and cooking
• Get personalised tips to help you save energy and money

Pay As You Go (for smart meters)
• Check your balance and top up your meter
• Set auto top-ups or get low-balance alerts
• View your top-up history

Do you have a traditional prepayment meter? Sorry, the app won’t work for meters that don't allow online top-ups – but you can log in or sign up to MyAccount to manage other aspects of your account online.
Updated on
Dec 9, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Financial info and 3 others
This app may collect these data types
Personal info and App info and performance
Data is encrypted in transit
Data can’t be deleted
15.7K reviews
Mike Eddy
December 21, 2022
Absolutely useless. When you go to top up in the app, it takes you out of the app and goes straight to the EDF website to top up, so what's the frigging point of having the app? Then 9 times out of 10 after you've managed to top up, you get a message 20 minutes later to say that the credit hasn't reached your meter! Then you have to go to your 'Smart' Meter and manually enter a 20 digit code!! All in the freezing cold if your meter is outside. If your disabled, your knacked.
32 people found this review helpful
EDF Energy Ltd
December 21, 2022
Hi Mike, please contact customer service on WhatsApp 07480802942 or SMS 07481341928 who can look into this for you as this will be an issue with the Smart communication.
January 23, 2023
Awful app, can't request multiple meter balances it's once per day, on the website you can up to 3 per day. Activity history is always giving an error, you can't top up via the app either. Can't look at the energy hub in the app. What does this app do? What is it for? Useless. No incentive to use it whatsoever.
EDF Energy Ltd
January 24, 2023
Hi, thanks for your review. Can you send us a screen shot of the issue you're seeing with EnergyHub? You can email this to myapp@edfenergy.com. Thanks.
January 12, 2023
**Update. Since leaving a review that app doesn't work at all. When you try to top up it takes you out of the app and on to the internet. The message says that it's temporary, not sure what passes for temporary with EDF ENERGY but it's already been almost 2 years... Shame I can't give - stars, because that's what it deserves.
37 people found this review helpful
EDF Energy Ltd
January 13, 2023
Hi, please help us understand the issue you are facing in depth. Please share a detailed issue by emailing myapp@edfenergy.com. We'll ensure to look into it with utmost priority. Thanks!