Derek Hill
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I've updated to the newest version, which works pretty well & is easy to use. However, as I have both gas & electric through EDF, the old app allowed top-ups for both in 1 step, meaning 1 transaction through the bank etc. With this new version, they have to be done individually. Not a huge problem, but each time I have to log back in to the app, & have to also log into my bank each time (because of 2 factor authorisation).
6 people found this review helpful
EDF Energy Ltd
July 16, 2020
Hi Derek, sorry to hear you are experiencing issues with your smart meter. If you connect to a live chat advisor or call us we can look into this for you.
Sam Nelson
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New version of the app is worse than the old version, payment details have been removed, and I can't find a way to pay my electric bill but can pay gas and lots of other features seem to be missing and it doesn't remember passwords but keeps asking for face or fingerprints! (I don't want to use face or fingerprints because they are unreasonable). It's frustrating how often these "experts" seem to mess about with this app just make one that works and leaving it alone!
8 people found this review helpful
EDF Energy Ltd
September 29, 2023
Hi Sam. I'm a little concerned that you're always seeing a maintenance screen as we only schedule a maintenance period 1 day each month. Can you drop us an email to myapp@edfenergy.com so we can look into this for you please?
DD TKnight
Some basic flaws. I just looked at my year to date usage Jan-Apr. The bar chart shows Jan-Mar all identical, but when you tap on each the actual reading is displayed in a box below the chart. The charts should be powerful visual information, but unfortunately are useless a lot of the time. This is basic functionality and should be better by now, it's not a new app. Very disappointing.
6 people found this review helpful