EDF

EDF Energy Ltd

About this app

• Register for or log into your online account
• Use fingerprint recognition to log in quickly and securely
• Switch easily between your accounts or properties
• Check your account balance, payment and tariff details
• View your bills and payments history
• Receive notification alerts and reminders
• Make payments in an instant
• Submit your meter readings
• View messages and documents we’ve sent
• Renew or change your tariff
• Share your unique link to refer a friend
• Get help fast – check our FAQs, or send us a message

Energy Hub (for smart meters)
• See how much energy you’ve used and what it costs
• Get an energy breakdown on things like heating and cooking
• Get personalised tips to help you save energy and money

Pay As You Go (for smart meters)
• Check your balance and top up your meter
• Set auto top-ups or get low-balance alerts
• View your top-up history

Do you have a traditional prepayment meter? Sorry, the app won’t work for meters that don't allow online top-ups – but you can log in or sign up to MyAccount to manage other aspects of your account online.

Ratings and reviews

Some basic flaws. I just looked at my year to date usage Jan-Apr. The bar chart shows Jan-Mar all identical, but when you tap on each the actual reading is displayed in a box below the chart. The charts should be powerful visual information, but unfortunately are useless a lot of the time. This is basic functionality and should be better by now, it's not a new app. Very disappointing.

New version of the app is worse than the old version, payment details have been removed, and I can't find a way to pay my electric bill but can pay gas and lots of other features seem to be missing and it doesn't remember passwords but keeps asking for face or fingerprints! (I don't want to use face or fingerprints because they are unreasonable). It's frustrating how often these "experts" seem to mess about with this app just make one that works and leaving it alone!

It is very unreliable and frustrating, does not update on time, and notifications are very late sometime after you run out of credit and sometimes it doesn't send any notifications at all, when you try to top up there is always a glitch. On last migration they closed my electricity account and it was a nightmare to get through custom support . They need to improve their service needs to be improved the app on real time. Very bad experience.