EDF

EDF Energy Ltd

About this app

• Register for or log into your online account
• Use fingerprint recognition to log in quickly and securely
• Switch easily between your accounts or properties
• Check your account balance, payment and tariff details
• View your bills and payments history
• Receive notification alerts and reminders
• Make payments in an instant
• Submit your meter readings
• View messages and documents we’ve sent
• Renew or change your tariff
• Share your unique link to refer a friend
• Get help fast – check our FAQs, or send us a message

Energy Hub (for smart meters)
• See how much energy you’ve used and what it costs
• Get an energy breakdown on things like heating and cooking
• Get personalised tips to help you save energy and money

Pay As You Go (for smart meters)
• Check your balance and top up your meter
• Set auto top-ups or get low-balance alerts
• View your top-up history

Do you have a traditional prepayment meter? Sorry, the app won’t work for meters that don't allow online top-ups – but you can log in or sign up to MyAccount to manage other aspects of your account online.

Ratings and reviews

The whole point of having a smart meter is to track your energy. However, the energy hub is not even accesible from the app, and when adding meter readings it does not collect them from the smart meter but asks you to input the number. Even the basic app from Scottish gas could show usage and collect the meter readings from the meters, this is like going back in time.

The good part is that you can review charges for each separate day. The bad part is, you can't simply choose the custom time period (say 28th of October until 13 of November just as a custom example) for the app to show you a combined cost for that period (if it does have this option it's not really user friendly to find it)... Personally, I didn't experience other issues, so the lower rating I give is just for not having this very basic function included in the app and make it easy to use.

Worked pretty reasonably up until I had my RTS meter replaced with a smart meter set up as a dumb meter. Now it's impossible for me to supply meter readings which anyone should be able to do manually, smart meter or not. I can navigate to the page to supply readings (buried in submenus, which is poor design), choose when the reading is from, but there's nowhere to input the reading itself.

What’s new

We regularly update our app in order to bring you the best experience. In this update you'll find:

Bug fixes and performance improvements

Love the app? Rate us! Got a question or suggestion? Let us know in the feedback section inside the app. Your feedback helps us to make ongoing improvements to our app.