Kenneth Rathburn
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Inconsistent, unreliable, poorly implemented, I could go on. Merging onto a highway while staying well under the speed limit? That'll be two separate instances of "hard" acceleration, dinging your score over 100 points. The fact Mentor respond to negative reviews with copypasta corporate/PR wording like it's AI shows just how much care and attention goes into this absolute failure and dumpster fire of an app. EDIT: Just as predicted. Check out their auto BS auto-response.
25 people found this review helpful
eDriving, LLC
December 11, 2023
Thanks for the feedback. Mentor can be a powerful ally in helping to change high-risk behaviors behind the wheel. We recommend focusing on your trend of progress vs. each infraction or perceived wrong recorded by Mentor. There will be ups and downs, good drives and better drives. Keep focused and working to improve your FICO® Safe Driving Score!
A Google user
This app is not based on real life applications. I get phone manipulation deductions for ending my route when the van is parked in the parking lot after the end of my shift. The FICO score system does not really prove anything. At some point in you're route you are forced to make u-turn because of the way the stops are made in the Amazon Flex app. Constant u-turns if you follow the order, it's ridiculous, then the mentor app deducts points for that.
47 people found this review helpful
Austin
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Absolute trash app My response: I consistently rate in the 800-850 category. The reason I say this app is trash is because it doesn't work as well as it needs to. I've gotten 2 events for the same turn before, I get "phone manipulation" for using the flex app while my van is parked. Furthermore, this app discourages safe driving in some situations. If you press the break too hard your score goes down, so better to blow through the yellow light than to stop safely, albeit hard.
38 people found this review helpful
eDriving, LLC
February 4, 2022
Thanks for the feedback. We implore you to take your driving responsibilities seriously and encourage you to continue working to eliminate risky behaviors such as those noted in your review and those specifically identified by Mentor including rapid acceleration, harsh braking, harsh cornering, distraction, and speeding.