Neoenergia Elektro

2.4
7.67K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Install the Neoenergia Elektro app and enjoy the ease of having our services in the palm of your hand!

With it you can:
• Consult debts, access your invoices and download the 2nd copy of your accounts;
• Request a new link to a property;
• Request the reconnection of energy to your property;
• Track the progress of your requests;
• Register your invoices in automatic debit or receipt by e-mail;
• Report your meter reading;
• Consult your consumption history.
• Report a power outage in your property;

How to access
Just use your CPF or CNPJ along with your password for our virtual agency. The same one registered there on the Neoenergia Elektro website.
First access
If you have not yet accessed our virtual agency, you can register through the application itself. Just click on “New registration” and follow the instructions. If you need to request a new connection to a property that does not yet have electricity supply, click on the "Request New Connection" button on the home screen.
Updated on
May 22, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data isn’t encrypted
You can request that data be deleted

Ratings and reviews

2.4
7.63K reviews
Klaus
August 15, 2024
For months now the app fails to let me access my account....always the same message: at the moment we can't retrieve your information....the app is just taking up space ....and I tried un-installing..updates are not available and now a few weeks later the very same problem....how difficult can it be to look into this if it is the same problem for other people?
5 people found this review helpful
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Neoenergia - Elektro
August 1, 2024
Olá, se você está tendo problemas com nosso aplicativo, uma solução que pode ajudar a resolver o problema é desinstalá-lo e instalá-lo novamente. Antes de fazer isso, verifique se existe alguma atualização disponível na loja de aplicativos do seu dispositivo, pois às vezes uma atualização pode corrigir o problema que você está enfrentando.
Brugman R.F.
June 6, 2023
1 word, worthless!! Always the same response, busy with collecting information, try again later. Well I have tried it now for a few days. Still the same. Better to deinstall this app, it only occupies space.
11 people found this review helpful
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Neoenergia - Elektro
June 6, 2023
Olá, pode nos contar o que houve durante o seu acesso? Fale com a gente através do formulário https://forms.office.com/r/C2BwcSh2fg e o seu feedback será utilizado para a melhoria do nosso aplicativo.
Priscila Lins
July 25, 2023
It doesn't work
4 people found this review helpful
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Neoenergia - Elektro
August 4, 2023
Olá, fale com a gente através do formulário https://forms.office.com/r/C2BwcSh2fg e o seu feedback será utilizado para a melhoria do nosso aplicativo. Estamos trabalhando para sempre lhe oferecer a melhor experiência.

What’s new

Atualizamos nossa marca e nessa versão disponibilizamos um novo layout em todo aplicativo.