Dont waste your time. these people are not reading let alone implementing your suggestions. its a free app they wont bother with common sense.
Alerts are annoying Please stop sending alerts when there is nothing urgent! Seriously, don't wake me with an alert during my phone's downtime to tell me where to park!! Or at least let me opt out of PSAs and just let me be alerted when there is an actual emergency.
There is a bug in the add a photo feature. Please fix. There is a bug in the add a photo feature. Please fix. I attempted to add a photo 10 times of a man accosting passengers, leaning into them as they were seated yelling vulgarities. I attempted to quickly and discretely send a photo and alert through the app. While I was already in fear I had to deal with technical issues. I sent the report without the photo, but I would have had peace of mind that you could locate him easier if you had the photo.
Advertise this on the train! You guys should also implement a SMS short code system so riders can just text an issue rather than launch an app and go through the reporting flow. Easy to implement and far easier for riders to access.
The app is good, but needs improvements This app is good for reporting, but the video part not only needs to be longer, but at the same time needs to be faster in loading and staying attached to the app. Can't go by just photos alone.
Needs improvement App needs away to update and / or allow other people to add to alerts in case the situation changes.
1) Fixed a bug where the keyboard could pop up on the Settings screen.
3) Noted that your name and contact info are not sent to dispatcher for Anonymous reports.
4) Removed unused data fields, like battery level and GPS, from some app-to-server calls.
5) Replaced using IMEI device identifier with a randomly generated number.