
Christian Enright
It used to work perfectly fine, but after the battery ran out and I recharged the lock, it now will not connect via bluetooth, via the app or my phone's bluetooth. The app wasn't clear on how I was supposed to wake up the door knob, so I tried everything from unlocking it to just turning it. I decided to factory reset it, but it still will not connect via bluetooth. Now my door knob is impossible to lock, looks like my room's privacy completely vanished and I've gotta probably get a new lock.
5 people found this review helpful
ELINK SMART
December 29, 2025
Hello, we apologise for any inconvenience caused and assure you we are working to improve our service. Would you kindly record a video and send it to us? Our contact details are: esmartlock@outlook.com

Pui
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Difficult to register and use. Need to create a better software. Cannot create safe password, only takes simple alpha-numeric. Binding kept failing when adding lock. Bluetooth keeps disconnecting. Defeats the purpose of remote unlocking when needing to "wake" the lock to connect back to bluetooth. Very concerned for safety of the unlocking the lock and easy hackable esmart account. Video tutorial is too fast and view is too small for certain sections. I chose this for the purpose of key backup.
27 people found this review helpful

Robbie Brooks (ConeyRabbit)
I was given this lock and have had no luck in unlocking it at all... I have had this for almost a year and have emailed your outlook email address and have never received a response. I purchase supplies for my company and wanted to test your fingerprint lock. but nothing... and unable to use your chat due to weird requirement of having a friend vouch to use it. not a great support method.....