![](https://play-lh.googleusercontent.com/a-/ALV-UjX33E3nQ6EUH7ptv_CiHoBEdnKHtLWI_BdghuQyMhGMZGDcSi0q=s32)
Steve Robson
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Very little thought went into the app and the UI issues haven't been addressed in over two years. This is not how you get returning customers. With the speakers always losing connection, why can't the app just notify me or the hub just reset the wireless automatically? The speakers rock. The app and hub firmware is garbage. If you get these speakers, I recommend smart plugs to turn everything off for a few minutes every day at a time you don't typically use them. Wireless issues solved.
2 people found this review helpful
Enclave Audio
November 26, 2023
Hi Steve
Reaching out to the support team would likely yield a proper resolve as based on your comment, you have local interference issues which can likely be resolved . We don't recommend turning everything off as you recommend , it actually decreases network reliability.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWPcLP0xNxFL2AwXG_d6m8L1LcN0GMyzrbVDQ5OEYCFg0O5fiyrIw=s32)
Carlos Piedad
The sound system is great. But wow does this application really bring the value of this down. I've tried landscape and everything,clearing cache. This app connects easily but doesn't hold on to that connection. I have to reset the system often so this application can connect. I like to switch my sounds depending what I'm watching and this application does a poorly job of proving connection to assist with this. Clearly there's the main problem with all of these reviews having the same issue.
1 person found this review helpful
Enclave Audio
September 15, 2022
Hi! With over 10k active downloads of the app in use and the small number of reported issues, most of which were resolved when the customer reached out to the support team, we' recommend doing the same. The vast majority of customers don't have the experience you are reporting and there's likely an issue local to your environment at cause. Thanks!
![](https://play-lh.googleusercontent.com/a/ACg8ocJe8yzGf559w6rLfkjTrSVN_CKMDY7nTL_NLtdPu8ZPwgPIIA=s32-mo)
Steven Spence
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For a $1500. system this app is a joke! Works sometimes. Most times doesn't. Usually have to delete and re install to get to connect to hub. And support will never acknowledge any of their products have issues. It's always an issue with you, your equipment, or your environment. Never their app or systems. I've had these problems from the beginning and there is never a solution that is a permanent fix. Well, I've deleted the app again. Excuse me while I go re download and install. AGAIN! Now, all setting ability is gone! Can't adjust anything Can turn on & off and volume up & down. No more. The remote turns on & off. Nothing more. What a joke!! I've been ripped off. Should have gone with the new Samsung soundbar with Atmos speakers. I'm such a dummy.
10 people found this review helpful
Enclave Audio
August 19, 2021
Hi Steven
Turn your phone landscape and back, your app is hung likely from excess button activity (repeating the button tap) causing a script to hang. Flipping kills those open processes. Again, reinstalling the app does not resolve issues.