ENCY Support

ENCY SOFTWARE LTD

About this app

ENCY Support is the official mobile companion to the ENCY support portal. It puts your support requests in your pocket, so you can follow a case, answer a question from an engineer or open a new ticket without going back to your desk.

FOR CUSTOMERS
• See all your open and closed tickets, and your organization's tickets, in one list
• Know at a glance which tickets are waiting for your reply
• Read the full conversation with the support team and reply in a few taps
• Create a new ticket with a description and attachments
• Open a ticket straight from a shared support link

FOR SUPPORT TEAMS
• A dashboard with live counts for your queues: incoming, assigned to you, your requests and more
• SLA overview: compliance rate, breached tickets and tickets about to expire
• The same views as the web portal, so the app and the browser always agree
• Change ticket status, reply to customers and keep track of recent tickets on the go

BUILT FOR EVERYDAY USE
• Secure sign-in with your existing ENCY account (single sign-on)
• Search across your tickets
• In-app notifications about ticket activity
• Light and dark themes
• English and Russian interface

ENCY Support works with your existing ENCY support account. Sign in with the same credentials you use for the web portal and your tickets will be there.