
Laura Verstraeten
Searching for hotels (selecting dates, scrolling through rooms...) is extremely laggy and choppy and therefore unusable. Considering this is the core function of this app, there is some serious work to do. I read the same complaint by many others on TrustPilot. I also can't seem to change the currency displayed - it's stuck in pounds, where I am EU based. At minimum a default to my phone's system language and location settings is expected.
Ennismore International
March 23, 2026
Hi Laura, thanks for your review. We’re sorry for the issues you’ve experienced as this isn't the experience we want for our Members. We are continuously working to improve the app, and currency updates will be released soon. Your feedback is valuable, and if you’d like to discuss further, Membership Services is available at hello@dis-loyalty.com.

Rita D
Stop asking me to accept the (optional) face ID method. I don't want to have pictures of my face on a hotel booking app! The pop-up is, not exaggerating, every 5 seconds. Aside from that, I regularly use the membership for coffees around town and discount at hotels. But using the app with the constant face registration prompt is becoming a headache. Please stop harassing your members like that
Ennismore International
March 23, 2026
Hi Rita, thanks for your feedback. We’re sorry for the repeated prompts for the optional feature and understand how frustrating that must be. We’ll share your feedback with our team to help improve the experience. Thank you for your understanding!

Stefan Volkmann
Every time I open the app I put my email address in. It says I need to be a member (I am a member) and it will send a code to my email address. It doesn't send a code. Astonishing that a brand that markets itself to a younger tech savvy generation has an app this bad.
Ennismore International
March 23, 2026
Hi Stefan, thanks for your review. We’re sorry you’re having trouble logging in and understand how frustrating this must be. Our Membership Services team is available at hello@dis-loyalty.com to help troubleshoot and get you back into the app as quickly as possible. We really appreciate your patience.