Ephor Servis

EPHOR TECH

About this app

Ephor Service is a business application designed for field teams of technical service companies. It works in conjunction with the EphorCRM system; it allows you to perform all the tasks you can do in the service panel from your phone.

YOUR FILES IN YOUR POCKET
Filter, search, and enter details of the damage files assigned to you by status. Call the customer with a single touch and get directions to the address.

FIELD WORKFLOW
• Accept or reject the assignment with a reason
• Advance the file status — changes are instantly sent to the center
• Take photos and videos of the damage or add them from the gallery (video is compressed on the device and sent)
• Enter the parts used and labor cost
• Write a diagnosis and repair description
• Create a shipping record, check the checklist
• Upload your service invoice

LIVE TRACKING
When you say "I'm on my way," your location is transmitted to the center; you are notified when you are approaching the customer, and the sharing stops automatically upon arrival. A persistent notification appears on your phone during the sharing period, and you can stop it at any time. Location sharing is optional; all other functions of the application work without location.

NOTIFICATIONS
New file assignments, revision requests, and SLA alerts are collected in the notification list within the application. Tapping on a notification opens the relevant file directly.

PAYMENTS AND PERFORMANCE
View your payment status, performance summary, and file-by-file payments.

TEAM MANAGEMENT
Service managers can add technicians to their team and activate/deactivate accounts.

SECURITY
If your device has fingerprint or facial recognition enabled, the application will lock upon startup. Sessions can be canceled by the server; all sessions on all devices will automatically close upon password change. The data your company sees is limited to your own files.

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This application is for EphorCRM users only and requires a corporate account. Your account will be created by your company; registration is not done through the application.

Support: [e-mail]

What’s new

Ephor Servis, teknik servis firmalarının saha ekipleri için iş uygulamasıdır.

• Atanan dosyalar: liste, arama, durum filtreleri
• Dosya detayı: kabul/red, durum ilerletme, onarım notu
• Hasar fotoğrafı ve videosu yükleme
• Parça, işçilik, kargo ve kontrol listesi
• Canlı saha takibi: "Yola Çıktım" dediğinizde konumunuz yolculuk boyunca paylaşılır, varışınız kendiliğinden kaydedilir. Takibi siz başlatır, istediğiniz an durdurursunuz.
• Santral üzerinden müşteri arama