
Damian Hyde
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No way to fix your account name if it was misspelled in the app but it can be done on the website. "Contact Carta Support" link opens email client with a blank "to" field so can't get help using it. Support phone number can be found when you select "customer support pin" which is not intuitive. Called support and it was a short wait and they were very helpful. The app allows you to simulate exercising your options which helps a lot with understanding how options work.
11 people found this review helpful

Julien
the login info and biometrics are removed so fast that using the app is a burden. I try to avoid it as much as possible but I'm unfortunately still forced to use it every other month.

Steffen Mueller
Terrible experience with Carta. I exercised two orders and wired funds internationally. I was never informed the funds were insufficient—no warnings or reminders. I only found out when my company canceled one order. I reached out right away but didn’t hear back for a month. When I finally got through, it was too late. Awful communication and zero accountability.
Carta, Inc.
March 20, 2025
Hi Steffen, thank you for your feedback. Please reach out to Carta Support at 650-669-8381. Our Support team is aware of the situation, and they are prepared to help. We appreciate your patience!