Vuba Vuba

ESICIA LTD

About this app

Vuba Vuba is a pan African e-commerce platform that provides a convenient solution to order meals and daily essentials for delivery to their homes or offices within 1 hour.

[Minimum supported app version: 2.0.29]

Ratings and reviews

Still a lot of work to be done in the app... No option to adjust the level of push notifications (takes you to the system on/off option). I would like to stop promo notifications but maintain notifications related to my orders. Also no delivery time estimates which should be a bare minimum for a delivery app. Otherwise the interface is ok and response time is very good.

Deleted the app. Unbelievably dreadful. This would be a zero-star rating if the option existed. Their customer service is non-existent. This week I waited 1.5 hours for an order that had been cancelled and they never told me (but still took the money - I had to chase for a refund). The app wiped half the menu from my favourite restaurant, so I had to call them directly to order. Then, they delivered completely the wrong order to me today, not bothering to check the order or the quantities, and displaying no sense of customer care what so ever. Took an absolute age to swap for the correct items, even though the restaurant is about ten minutes away. They're just getting worse and worse. Don't pay for anything until you've seen what you're getting.

Works ok but one cannot reach customer care. I keep getting automated messages to download the app when I am using the App! Then I am told that I have not registered my no and to go ahead and register it. Of course the number I used to order is not the same as my WhatsApp number. Really annoying. Everytime I see this App, I remember that I was overcharged. When I asked the vendor for a refund, with proof, they pointed the finger at vubavuba who only offer automated messages.

What’s new

updates related to package delivery services, address creation, multi country setup