
Karen
Was once 5 stars but I've been trying to reset my secret pin for ages. You even asked me to send an email. Lately, you send a reset token and after entering the same exact token, it keeps saying, "error- you entered the wrong token." It's frustrating because at times I really need my money but can't withdraw because of that stupid pin. It's frustrating!!! Anyway, the app was perfect up until October last year🙄.
5 people found this review helpful
Etica Capital Limited
March 2, 2026
Hi Karen, please note than the token expires within an hour so ensure you enter immediately upon receiving it. You can copy paste it to also avoid typing errors. We apologise for any inconvenience and from October last year we introduced the secret pin to enhance the safety of your funds since most clients auto-save login passwords to apps.

Whitney Lilian
Very efficient very safe and accessible I love that any time I have questions the team is very quick to reply and work on anything required to be worked on ...I love the app and hope our journey will be grand together I appreciate you Etica
2 people found this review helpful
Etica Capital Limited
April 5, 2026
Hi Lilian, We are pleased that you enjoyed the app and our prompt customer service experience. Spread the word and thank you for choosing Etica as your investment partner.