
Dr. Eric R. Braen
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Waited 7 weeks to get this device. Nicely marketed and packaged but app doesn't work. it does not seem to transmit a wifi signal on Android or ios. Stopped working entirely with error message. Contacted customer service at evapolar and Touch of Modern where i purchased it. No idea that the app was not designed to work with this device, particularly the Android version. Ios at least asks for models 1 and 2 or model 3. Wasted an hour and a half for a 3 minute expected setup.
6 people found this review helpful

Jeremy Diaz
App doesn't work! Got a new phone and had to repair my eva smart device. I followed the instructions to pair and it just keep failing! Having to repeat everything over and over with no avail. I see the device putting out a wifi signal but the app fails every time to connect to it. Very irritating considering how over priced this is for this feature you can't even use. Makes no sense.
1 person found this review helpful

A Google user
The app crashes every time I have even tried downloading it on 3 different phones. I have spoken to customer support several times and they never have any idea what to tell me. I follow their directions precisely and have troubleshooted every variable. I would like a replacement unit or my money back at this point.
3 people found this review helpful
Hello Esteban! Oh, we sincerely apologize for the issue you've faced with the app :(. Searching by your username showed that our Support team is yet to receive your reply to their email sent to you on May 20th that requested the necessary details. Please kindly provide them with your answers and they'll solve the issue for you :).