
A Google user
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As one of the agencies that have agreed to use this technology, the app is absolutely terrible since it's most recent update. The videos often fail to play through the app and that's assuming that you get a connection with the camera. Nothing has worked to play the videos regardless of what steps are taken. I have spoken with our Body Cam unit about these issues with the software from this company. Samsung Galaxy S10+
12 people found this review helpful
Axon Enterprise, Inc.
October 24, 2019
Thank you for your feedback. We have made an update to the application since your review. If you are having the same problem with the latest release, version 5.0.3 (335), please open the Contact Support option from Settings and send an email to support so we can look into the issue.

A Google user
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If you switch out of the app and come back to it, it freezes. It constantly says that it "failed to start scan for Wi-Fi", making it impossible to view your videos without shutting off your camera and closing the app. It still needs a function to memorize two cameras because pairing only intermittently works. Please fix this stuff. Labeling videos takes way too long.
18 people found this review helpful

Brian Sulfridge
Every since the new axon cameras were issued, the app and camera are always disconnecting. I will be in the middle of labeling a video and they will disconnect from each other clearing all my data entered. This happens numerous times and very frequently. Another pain is having to enter login information twice just to log in.
2 people found this review helpful