CMS – Service & Complaint App

Evita Softech Private Limited

About this app

The CMS (Consumer Mechanic Services) app is a role‑based service management system designed for gas agencies. It helps streamline complaint handling, mechanic assignments, and urgent cylinder deliveries. The app is used by admins, mechanics, and delivery personnel to ensure fast, organized, and reliable service for consumers.
Admins receive consumer complaints related to gas burners, cylinders, pipes, and leakage issues. They assign tasks to mechanics or delivery staff and track progress in real time.
Mechanics use the app to view assigned service requests, access consumer details, update work status, and complete technical tasks like burner repair, pipe replacement, and safety checks.
Delivery personnel handle urgent and scheduled cylinder deliveries. They receive delivery details, navigate to the consumer’s location, and update delivery status instantly.
The CMS app improves coordination, reduces delays, and ensures that consumers receive timely support and safe gas‑related services. It brings all operations—complaints, repairs, and deliveries—into one simple, efficient digital platform