After the most recent update the video quality is horrible. It's like it's not in focus. I have high res cameras and there used to b a difference but after the update there is no difference between high and low res. PLEASE FIX THIS ASAP!!!!!!!!

App has always been lackluster video after update is terrible.. Software is great hopefully some day they get the app right..

It was working fine for awhile but now I cannot click on a camera to view it closer. It gives me an error "video error"

Doesn't work in 16:9 aspect ratio again now. Also keep getting login error with the customers site when it worked fine before. Changed all the users passwords to the new format. Works for a little bit then back to login error. Doesnt anybody test before they roll-out updates? Frustrating

The view is fuzzy. Hard to see what's going on

Can we expect Neo IDS actions from the mobile App

Sucks

It works but needs some work Every other decent client stays on when you are viewing video. This is one of the top 5 VMS software companies in the world. It should have a checkbox to keep the screen on while the app is open. Other than that it is ok.

Terrible UI Unintuitive and difficult to use. Redesign is needed by a usability expert. Also, input fields are difficult to select requiring multiple (about 10) taps! This is nowhere near as good as Exacq client. My customers hate this app. I am embarrassed that video surveillance systems a lot less costly than Exacq have far better mobile apps.

It's good when it works. For me, this app dosent work as often as it does so it's very frustrating. Customer service is not helpful

When it works it's amazing, however after last update, it broke connections to our servers... come to find out, it was because of CSRF was disabled on the servers, and the mobile app requires it be on. This is a problem in my environment Will revise my review once it's fixed.

Unstable App is not reliable. Can never connect properly. Considering cameras are used mainly for security, it helps if you can actaully get on them. Very frustrating.

Here is how to fix it If you're having trouble connecting to your server through the app , you most likely need to update the web services portion of the software on the server.

Android can't connect to server We can get the iPhone around the office to connect to the server just fine but all androids that try and connect are not able to seems that there are still some bugs that need to be worked out of this app

Wtf have u done??? After update I can't even connect to server

Good App The updates have really improved this app. Works well now. Keep it up.

I've used $99 dvr mobile app software that is easier, faster, and has a much better user interface. First - stop trying to connect to every configured server on app start. I only want the one I want. I don't care about the others. Secondly - dload gDMSS as an example of super easy to use, configure, etc. Finally - the sharing of views from the desktop to the mobile app is excellent. Please keep that feature. Thank you. UPDATE: I recently spoke to exacq about this horrible app. I was shocked to hear them defend its quality. Apparently they believe it is AWESOME!

New version... Uninstall reboot device and download again, configure your servers and it works. Pain in the button but it works

STILL NOT WORKING Will not login to server. Fix this POS ASAP

Most recent update - where are the cameras??? Received the update and now the cameras are missing... where did they go? I only use this app because it's what they use for my son's daycare. But now I can't check in on him. Seems like there is a problem every time there is an update.

This New Version is a piece of CRAP. I guess it is another way to make you go back to your installer and then another Fee will be required for something that was Free. It would not surprise me if they convert this to an annual subscription. Glorify the Cloud and this what you get - SCREWED

Cameras gone Can't see anything but settings now. How can I back out of this update?

Where are the cameras??? How are we supposed to see our cameras if there's nothing in the menu to click to show them? How do you update the app and remove the very function for which the app was created?

last update took my camera's out and it just does not want to work¡!!!!¡!!

Fix it No cameras since last update.

Doesn't work Terrible

Software great... App blows New update, same nonsense. Some servers hang on video, customers iPhones dont seem to work but Android does, update logged me out of all servers, so cumbersome to move between cameras on a server, screen rotation sucks, choppy video streams....... Turf this app and redesign.

Desktop/Server Version Great, App Worst The desktop client/server application is truly the best in the industry; however, the mobile app is just embarrassing. Looks extremely amateur, not worth having it installed. Hope the developers can come up with something decent.

After the last update it is extremely slow! Poor at best it is now

Fails to work on rooted phone The app will not work on a phone that is rooted with HTTPS.

Latest update completely broken This app worked fine for years, and now it is suddenly useless. Why? Can't connect to any cameras

Unhappy... Worked fine until new update on March 22. Now I can't see any of my 7 servers please fix. Using Samsung note 4, apple 6, samsung s6. However works on ipad....

App is unusable since last update, very disappointed that Exacq hasn't re-released the previous version until this version is bullet proof. Getting massive complaints from customers. PLEASE, do something to fix this!

Stopped working Please update/fix your app!!! Works on my old Samsung Note3, which is not in service, but runs on WiFi only. On my new Samsung Note5, this app is not working!

Decent mobile app Does an okay job of viewing cameras. Not as fast as I would like.

P.O.S update Update totally unuseable on my LG sunset 5.0. Please remove this update & revert back to a working version!

I have a Samsung s6 this app worked for a while now it erased the server info and password Junk

Lower end app I install camera systems as a tech. Used many other mobile viewing apps. This one is probably one of the worst and least intuitive to use. The NVRs are based for the IT industry, except IT guys don't install cameras, leaving quite a large technical gap for the security industry techs installing the systems.

Horrible app and customer service. Call got some rude arrogant lady telling me what I needed to do. I tried to tell her what my problem was but she didn't listen. Still can't get it to work on my new phone. Worked great on my old phone, but I don't have my old phone!!! The reason we got these cameras was for the ability to view with our mobile devices!! Fix it please!

Broken Recent update forces you to sign in every time you close and re-open app, sometimes it deletes the username and password. Currently worthless. Please fix ASAP! Edit: after clean removal and reinstallation of 3-17-16 update all problems still there. Does not auto login, my customers have to jump through menus to get logged in still.... Over 50+ installed exacq servers and our phones are blowing up over this problem. Not good!