Tessa McManamay
We rented 2 paddle boards. It took us 15 minutes of our rent time to get one of the paddle boards off of the docking station. I tried to call customer support- a pre recorded message said they weren't available. I had to force stop the app twice to finally get it to unlock. We only had them out for 30 minutes, then spent the last 15 minutes calling support to end the rental because the dockin station wasn't recognizing them. The app alone is trash. I will never use it again. Not worth 50$.
2 people found this review helpful
Robert Strunk
After reading all the bad reviews I was skeptical. Did it anyway and I'm glad I did. The whole process was smooth and easy. Used the app to rent a board. Pulled it out with no problems. Used it for a bit and returned it. Getting the board back on the rack and ending the rental session on the app was super easy. No idea why people are having such a hard time with it.
2 people found this review helpful
Peter Zelaya
The activity itself is fun. The app? Not so much. Getting the app to unlock the board was a hassle. (Have to resend the unlock code ALOT until it actually does). Luckily the rental itself doesn't start until you actually remove the board. Went for about an hour. Upon returning. Trying to get the board back on the lock gave me the same problems as getting it out. It took more than 10 attempts to lock the device back in place and end the rental. The clock doesn't stop running until you do. Fix pls
8 people found this review helpful