
LV
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Im surprised there isn't a class action lawsuit against this company for false advertising. The fansync wifi connection feature simply doesn't work. It always times out and throws an error when I get to the portion of the setup where I log into my wifi SSID and the app says it's applying updates and setting everything up. My router is in the same room as the fan so it's not a signal issue. Completely useless app and feature that doesn't work.
4 people found this review helpful

Mark Beacom
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Worked for about a week, now any attempt to reconnect the fan since it stopped responding in app fails even after resetting the device. Continuously broadcasts wifi access point, but can't connect with app. 🤷♂️ After another year of this not working (and only working for about a week) with so many other reports like this, it seems criminal. Don't waste money on Fanimation trash. Both this app and Bluetooth are rated the same... Buyer beware! Rubbish.
5 people found this review helpful
Thank you for your feedback. We sincerely apologize for any inconvenience you’ve experienced. To help us resolve the issue and improve your experience, please contact our Technical Support team at techsupport@fanimation.com. We’re committed to making this right and appreciate the opportunity to assist you.

Angela Carlson
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Smart fan capability doesn't work, hasn't worked since the second month I installed it. It's been over 2 years. I spent $500 to buy and install this fan so my toddler could control it by voice and wouldn't lose remote. What a waste of money. I'd be better off having spent $500 to rewire the switch so I could install standard smart switch/ dimmer. Good thing it came with a remote! Otherwise I'd have no way to use it at all! Edit: sometimes the remote doesn't work either. Useless!
14 people found this review helpful