FCMB Easy Agent

FIRST CITY MONUMENT BANK LIMITED

About this app

Welcome to FCMB Easy Agent, the ultimate app for seamless agency banking and financial services. Developed to drive financial inclusion and cater to the needs of store owners and small businesses, FCMB Easy Agent offers a versatile and user-friendly platform for managing transactions and onboarding as an agent.

Key Features:

Multi-level Agent Management: Efficiently onboard and manage agents with our tiered structure, designed to enhance agent performance and transaction limits.

Seamless Transactions: Perform deposits, bill payments, and interbank transfers with ease. Enjoy superior transaction stability and instant settlement features.

Agent Self-Onboarding: Agents can quickly and easily onboard themselves through the mobile app, providing necessary details and validating information.

POS (Point of Sale) and Mobile Access: Access the platform through both POS and mobile applications, ensuring flexibility and convenience.

Transaction Management: Activate, deactivate, and set limits for different transaction types. Monitor and manage transaction details with ease.

Dispute Management: Automate dispute handling from multiple channels, ensuring efficient resolution and tracking.

Customer Support: Raise and track issues through an integrated ticketing system, ensuring prompt and effective resolutions.

Virtual Account Wallet Funding: Receive funding into your wallet via transfers from third-party banking applications, with notifications on successful transactions.

Balance Enquiry and Card Withdrawals: Easily check account balances and perform card withdrawals through the app.

What’s new

Dispute Management Menu: Simplified interface for faster dispute resolution and tracking.
Unified PIN: Single secure PIN for seamless access across services.
Complaints Menu: Dedicated portal for submitting and tracking customer complaints.
Network Monitoring: Real-time tools for improved network performance and reliability.