Customer Feedback App- FellaFeeds is a multi-feature feedback app and customer feedback system which lets you collect feedback on Kiosks, iPad & Android Tablets, Online Surveys on Website and Email. It offers easy and customizable surveys to collect customer feedback efficiently and effectively for Restaurants, Hotels, Salon & Spas, Automobile Showrooms, Educational Centres, Hospitals and Health Care.
It collects feedback through customer survey which includes Net Promoter Score, CRS, and CSAT. It collects, stores and analyzes the customer feedback which assists in making crucial business decisions. Customer Feedback App has replaced the traditional way of collecting feedback manually with pen and paper.
Customer Survey can be collected via Kiosks, iPad & Android Tablets or Mobile Phone using the Customer Feedback App- FellaFeeds. The stored data can be managed on the website as well as on the phone which will save you time and money.
FellaFeeds App Features:
- Real-Time Analysis
Our highly robust technology gives you an insight through real-time analytics of your customers’ feedback to recommend methods for improvement.
- Negative Feedback Alert
Don’t fret with negative feedbacks. Our in-app system alerts you with a message on your phone whenever a customer gives a negative feedback.
- Customer Loyalty
It helps you to retain and reward your customers for repeated purchases. Every time a customer visits your store, he/she can earn points through which they can avail various offers.
- Referral Program
The in-app referral program promotes the growth of the business. Customers can refer your store to their family or friends to earn a percentage of their bill.
- Employee Performance Analysis
Your employees’ Unique Pin helps to track their performance on the basis of the customer feedback they have received for their service which helps to improve the efficiency of your employees.
- Promotional SMS
Promote and market your business by sending regular automated Promotional SMS and Emails to update your customers about what new is happening in your store to ensure repeated visits.
Need more followers? We have got you covered. We assist in Social Media Marketing and Email Marketing boost your business and gain more customers.
- Free Social Media Content
It is simple to create content for Social Media Platforms now. Simply choose from our 100+ Templates on Occasions and Festivals to add your text and schedule your posts hassle-free.
How To Use FellaFeeds?
1. Simply download the App and Create an Account by clicking on Register Here.
2. Log in with the username and password used to create an account.
3. Every employee will be assigned an Employee Unique Pin, entering that pin the feedback process will start.
4. The customer will put in their phone number and name at the end of the feedback which will then be stored in the Database.
5. You can access that data at any time of the day on the Dashboard and review the Real-6. Time Analysis of that data to get more insights.
What the Dashboard Display?
- Customer Retention Score
Displays the promoters and detractors to give you a brief idea about how your customers are feeling about your brand.
- Total Feedbacks
Display the number of Feedbacks you’ve received till date.
- Total Customers
Displays the number of UNIQUE customers that have visited your store so that you have a clear idea of how many new customers are visiting.
- Feedback Categories
It is represented by a graph which displays categories like services, food, ambience etc. to enlighten you about where you’re lacking behind or doing great so that you can take appropriate decisions.
So what are you waiting for? Start your journey to collecting hassle-free customer feedback today!
Contact us at firstname.lastname@example.org or go to http://fellafeeds.com/