Customer Feedback App - FellaFeeds

Customer Feedback App- FellaFeeds is a multi-feature feedback app and customer survey which lets you collect feedback and survey on Kiosks, iPad & Android Tablets, Online Surveys on Website and Email. It offers easy and customizable feedback app to collect customer feedback efficiently and effectively for Restaurants, Hotels, Salon & Spas, Automobile Showrooms, Educational Centres, Hospitals and Health Care.

It collects feedback through customer feedback app which includes Net Promoter Score, CRS, and CSAT. It collects, stores and analyzes the customer feedback which assists in making crucial business decisions based on the survey. Customer Feedback App has replaced the traditional way of collecting feedback manually with pen and paper.

Customer Survey can be collected via Kiosks, iPad & Android Tablets or Mobile Phone using the Customer Feedback App- FellaFeeds. The stored data can be managed on the website as well as on the phone which will save you time and money.


FellaFeeds App Features:

- Real-Time Analysis of the survey
Our highly robust technology gives you insight through real-time analytics of your customers’ feedback to recommend methods for improvement.

- Negative Feedback Alert
Don’t fret with negative feedbacks. Our in-app system alerts you with a message on your phone whenever a customer gives a negative feedback.

- Customer Loyalty program
It helps you to retain and reward your customers for repeated purchases. Every time a customer visits your store, he/she can earn points through which they can avail various offers.

- Referral Program
The in-app referral program promotes the growth of the business. Customers can refer your store to their family or friends to earn a percentage of their bill.

- Employee Performance Analysis
Your employees’ Unique Pin helps to track their performance on the basis of the customer feedback they have received for their service which helps to improve the efficiency of your employees.

SMS Marketing
Promote and market your business by sending regular automated Promotional SMS and Emails to update your customers about what new is happening in your store to ensure repeated visits.

- Free Social Media Content
It is simple to create content for Social Media Platforms now. Simply choose from our 100+ Templates on Occasions and Festivals to add your text and schedule your posts hassle-free.


How To Use FellaFeeds?


1. Simply download the App and Create an Account by clicking on Register Here.

2. Log in with the username and password used to create an account.

3. The customer will put in their phone number and name at the end of the feedback which will then be stored in the Database.

5. You can access that data at any time of the day on the Dashboard

6. Real Time Analysis of that data to get more insights.

Use case for customer feedback app

Restaurant & Café

Customer feedback app for restaurant and cafe help in taking surveys about food, ambiance, service and more on daily, weekly and monthly basis through the feedback app.

Salon & Spa

Set up customer Feedback app for your salon and spa after service surveys to evaluate customer experience to track and measure employees’ performance.


Hospital and Health Care

It is advisable to set up kiosk of patient feedback software near the reception or on every floor to get patient feedback regarding satisfaction in that Hospital or Health Care Centre services

Hotel

It is important to set up guest feedback app tablets at various locations in the hotel to collect hands-on guest feedback for every aspect of the hotel. For use case like , restaurants feedback, swimming area feedback, washroom feedbacks and room feedbacks





So what are you waiting for? Start your journey to collecting hassle-free customer feedback today!

Contact us at ravi@fellafeeds.com or go to http://fellafeeds.com/
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What's New

New features:
Single Page Feedback Mode introduced
Fella Verified Feedbacks via OTP messages(Contact Customer Support for Activation of this service)
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Additional Information

Updated
July 2, 2019
Size
3.7M
Installs
1,000+
Current Version
2.0.26
Requires Android
5.0 and up
Content Rating
Everyone
Permissions
Offered By
FellaFeeds
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