
Brooke Lewis
I can't get even basic functionality on this app. I just to reset my password multiple times just to be able to log in. The code that the app generated to send to my partner doesn't work and only gives an error message. It keeps setting my phone number as Canadian even when I change it to USA. And it took me several minutes to initiate the pick up process today. Very frustrating experience.
1 person found this review helpful
Expanded Apps, Inc.
March 20, 2023
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, and we'll need to gather more details on each of the issues you have identified so we can investigate on our end. Please contact us at support@fetchkids.com. Thank you.

K. Flewelling
- Flag inappropriate
- Show review history
As a parent in a two household family, this tool should be built for families like mine. Unfortunately, based on what I've seen, this app and small team are unequipped to handle anything outside of an amicable situation. Their team has to make schedule adjustments on the backend, giving control of children's custody to a third party who didn't build nuance into their tech framework. If you are a school evaluating this app, ask hard questions before signing on. Their team is rude and unhelpful.
Expanded Apps, Inc.
August 27, 2026
Thank you for your feedback. While FetchKids is designed to give the majority of families flexibility to make schedule changes directly in the app, we understand that every family’s needs are different. For your situation, we worked with you directly and created a customized schedule to accommodate your specific needs.

Alison Malone
This app is a disaster and left several parents simply standing outside trying to figure out how to get our kids since they're in a building behind a locked gate for the after school program and nobody knew we were there. One lady finally figured out we had to mark our child absent before the pickup option was clickable....how does that even make sense?? Even when doing that, the staff never received a notification.
1 person found this review helpful
Expanded Apps, Inc.
August 19, 2022
If parents weren't able to get past a locked gate that's an issue to discuss with program admins. It doesn't have anything to do with FetchKids. And the program has chosen to use the attendance feature so staff needs to mark children as present. It's a staff error not an app error. Pls, contact us at support@fetchkids.com for help with FetchKids.