![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
They allow fingerprint scan for logging in, but after a while forces a password change. Normally I'd be all for this, but if you forgot your password, there is no way to reset it via automated phone, online or in the app.
3 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjX0cHP67yBzuhpAil8lGxekCy1LSzCmOeQ8XEtH0kGBPfw-QBbt4Q=s32)
Kelly Miller
- Flag inappropriate
- Show review history
Got a new phone had to reinstall this app. Now I can't get into this app, because I don't know my bank by net ID, because I always used remember me. And it always put it in for me.. There's no place to reset password or bank by net ID information. How do I get back into this app without my information if there is no way to add it back in it?
9 people found this review helpful