I am unable to add a cnick ring, it tells me that there is an error when I scan the ring, but does not give me information about what does wrong, that's a shame
1 person found this review helpful
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at https://fidesmo.com/support.
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Finally got it working. I was unable to use my fidesmo wearable or the app as it repeatedly told me no activation methods available. Glad I haven't wasted £60. Ended up getting it working by removing the pre-connected wearable and readding everything from scratch. Had to hold the watch strap against the phone with the app open for about 5 minutes for some reason. To be clear I didn't hear from the support team, but it was over Christmas.
Thanks for your review! We're glad our support team was able to assist you and you finally got your device working. We're always striving for a smoother user experience so we'll pass on the feedback to our team. If you have any further issues you can check our guides or contact our support at fidesmo.com/support.
Extremely rudementary, non intuitive , with different settings for which there is no description . For this to be a useful app and service it needs serious overhawl. Disappointing.
Hi, Patrik, we are always looking to improve the experience for our users so we'll pass on the feedback to our team. If you are facing difficulties using the app with your wearable, you can always check our guides or contact us at https://fidesmo.com/support.