Pet Cloud

Figo Pet Insurance, LLC.

About this app

Pet Cloud features:

Inbox & Docs: Create folders for medical records, adoption records, vet bills, pictures, and create personalized folders. Especially helpful during a pet emergency: Access all your records wherever and whenever you need them; and upload and share documents with anyone.

Reminders: The Pet Cloud lets you know when the important stuff is due. You set the date, and it will remind you when your pet is due for their shots and vaccinations.

Connect: The Pet Cloud makes it easy for you to meet other pets and their parents. Use the search tool to discover who's around you and get connected. Chat, share photos, plan play dates, and more!

Loss Prevention: Unique pet tags integrate with your Pet Cloud profile. If your pet ever goes astray, they can be reunited with you using the unique code on the back of the tag. You and your family are alerted via text message.

Live Vet Access: Have a pet emergency or question for a veterinarian? Pet Cloud users can access live veterinary professionals 24/7.

Pet Insurance: The Pet Cloud seamlessly integrates with Figo Pet Insurance. Submit claims, add medical records and anything pertaining to your pet’s health through the app. Also, information about your pet’s insurance policy—deductible, payment history, coverage, etc.—is automatically populated.

Ratings and reviews

I'm really bummed, as when I originally signed up for Pet Cloud (used to be Figo), the service and claims processing was so fast! It really stood out from competitors. Now, my claim has been languishing for over three weeks, and the app keeps crashing when I try to get to the support page. I'm not sure what they did in this restructuring but it's not for the better.

It's particularly frustrating to receive an email telling me that I can find info on my latest claim in Figo's Per Cloud then to not be able to open the app. Each time I sign in, the app returns me to the sign in page. Even more frustrating is that each time I click on Need Support?, I am asked to provide a provider then there's nothing to choose. I have uninstalled then reinstalled the app as well as having updated my password and.... nothing.

Unable to login to the app. no option to just use password, it only allows email verification. when you verify, it says "email address verified, you may now continue" before dumping you back to the login screen. please offer a password login alternative or a website so we don't have to rely on this to submit claims. Incredibly frustrating for someone with five years of IT support experience to see a "need support?" button that just gives insurance contact info instead of app support.

What’s new

General improvements and bug fixes.