Pet Cloud

Figo Pet Insurance, LLC.

About this app

Pet Cloud features:

Inbox & Docs: Create folders for medical records, adoption records, vet bills, pictures, and create personalized folders. Especially helpful during a pet emergency: Access all your records wherever and whenever you need them; and upload and share documents with anyone.

Reminders: The Pet Cloud lets you know when the important stuff is due. You set the date, and it will remind you when your pet is due for their shots and vaccinations.

Connect: The Pet Cloud makes it easy for you to meet other pets and their parents. Use the search tool to discover who's around you and get connected. Chat, share photos, plan play dates, and more!

Loss Prevention: Unique pet tags integrate with your Pet Cloud profile. If your pet ever goes astray, they can be reunited with you using the unique code on the back of the tag. You and your family are alerted via text message.

Live Vet Access: Have a pet emergency or question for a veterinarian? Pet Cloud users can access live veterinary professionals 24/7.

Pet Insurance: The Pet Cloud seamlessly integrates with Figo Pet Insurance. Submit claims, add medical records and anything pertaining to your pet’s health through the app. Also, information about your pet’s insurance policy—deductible, payment history, coverage, etc.—is automatically populated.

Ratings and reviews

Horrible. If I could I would rate it 0 stars. Unusable, can't get into the app, tried to redo password, wouldn't accept after 3 tries, did not recognize the security code it just sent me. I remember once when it did work, I had a lot of difficulty in uploading my vet data to make a claim. Same response from FIGO. She could have care less that I could not access 'their' app. And so far my experience with FIGO isn't great either. The phone assistant was unintellligible, finally gave up.

Absolute disaster, I am customer since several years but can not even log in. it keeps spinning for minutes and then returns to the log on screen. this has always been an issue but just keeps getting worse. It makes the app unusable and with that your insurance because the app is the only way to access your account, see your payments, file a claim,...

App will not accept passwords created by a password keeper program. All requirements ticked with green checkmark, still refuses, won't explain why. Their hubris knows know bounds, because the support button foists you off on the insurance company...not the people responsible for the app. No help provided, simply doesn't work. Attempted from app, multiple browsers, in and out of browser password managers. Have screenshot for troubleshooting purposes if anyone cares to see them.

What’s new

General improvements and bug fixes.