myPioneer Personal Assistant

Pioneer FCU

About this app

myPioneer Personal Assistant lets you securely interact with professionals you trust as if you were to “POP in” to their office. The app allows you to video chat and conduct business all in one simple tool.

While you are on the video chat with the professional, you will be able to do the following:
Communicate in a personal face-to-face experience.
See educational and informative content your professional displays for you.
Upload documents or images requested by the professional.
Review contracts or agreements the professional has prepared.
Provide approvals on documents and terms and conditions.
Sign agreements and contracts.
This app is a safe, enjoyable, and effective way to communicate with your trusted professional while you are on the move. To learn more about myPioneer Personal Assistant, please visit our website: www.pioneerfcu.org/.

* Data service charges may apply through your wireless carrier.

© 2017 POPin Video Banking Collaboration, LLC. All rights reserved.

Ratings and reviews

I will give the app 5 stars when they fix the connection issues. If you click anywhere off the screen you will lose connection. Try to close a window, lose connection. Go to your gallery to get some info, lose connection. Literally 100% of the time you will lose connection unless you touch nothing. I can't imagine it is that difficult to do. This is the only app I have ever used that does this and it has been this way for years.

App cannot seem to grab proper image of check, even though it appears just fine in camera's frame. Spent 30 minutes with video assistant only to have to delete and download app again. We'll see if it works better after that.

The PFCU app was perfect when it first came out, but now I hate using it. Head sets no longer work with the app, so if you want privacy or you have a hearing deficit, you can't use it. Also, I usually have to hang up and try again before the app wakes up and realizes that I am calling.