![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Snap assist gave me error messages that it could not recognize a tile. It recommended that I should download this app that reads it in PNG instead of the JPEG image. Unfortunately, after downloading your app, it freezes up. I hit the "start" button per instruction on , then I push the "start now" button and the "do not show this message again". That's where it freezes up. Tried uninstalling several times but still nothing. You say its new so I will stick around and hope the bugs get fixed.
30 people found this review helpful
Firecracker Software LLC
January 2, 2020
Hi Tammy, We're sorry you're experiencing this issue! Have you tried the latest update? It seems to fix this problem for many of our users. If it doesn't fix the issue for you, please contact us at support@firecrackersw.com for further assistance.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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Nope. Still doesn't work. I'm not checking anymore. With the image I want to capture on screen, I bring up the app and click take screen capture. When I look at the image it is of my home screen or sometimes the image is very transparent. It usually does get the image eventually, but I've had to repeat the process up to 10 times.
18 people found this review helpful
Firecracker Software LLC
January 3, 2019
Hi Judy, we just published an update for the app. Could you see if this latest version resolves the problem you reported?
![](https://play-lh.googleusercontent.com/a-/ALV-UjWgjlelyM362j5OFbvKSpprI59diPHwyCBn40YklUH8AcCAe3s=s32)
Jayden Ronnie
A three star app to me, I find it fun using it as a means of screenshot while on WWF seen my phone screenshot can no longer capture words so clear using my snapcheap, I really don't have a big problem with the app the only issue I have with this app is that most times it goes off continuously just in a little space of time after revisiting the app which is really frustrating leaving word with friends to re-on it and my WWF always refreshes after that. I would like if the developers works on it.
2 people found this review helpful
Firecracker Software LLC
March 21, 2022
Thanks for the feedback! Unfortunately, this sounds like a device RAM issue -- there's really not much we can do on our end to help with that.