
A Google user
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After the most recent update, I'm getting the same "unknown error" as everyone else. I contacted customer support via their website, and they didn't even mention this was a known issue and gave me the spill of making sure I had the latest version of their app. That was about a week ago. Overall, I'm really dissatisfied with their service. I will be looking for a new bank soon. Update 9/28/18: newest update says "loading" indefinitely. I still can't login. I uninstalled then reinstalled the app and now I'm getting the unknown error again.
5 people found this review helpful
The latest release will be App version 5.4.10. You can confirm this under the App Info section within your Settings. If this is not the version, please uninstall and download the version directly from the Google Play Store. If you would like to discuss further, please contact us at 281-856-5300 or by email at info@fccu.org.

Laurie Bertram
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Dont know why this app keeps getting worse instead of better!! Accounts keep changing position, screen moves when you try to scroll and won't stay where you need it to. Can't pay credit card on weekends anymore. Its very frustrating. My whole family uses this credit union on my recommendation and now all they do is complain about this terrible app!! Members have had the same complaints for months and nothing is being done! Poor customer service.
1 person found this review helpful
We have released the latest app update to address this issue. Please look for this update or download the latest version of our app from the Google Play Store at your convenience. We greatly appreciate your patience and thank you for your business. If you would like to discuss further, please contact us at 281-856-5300 or by email at info@fccu.org.

Gregory Adams
It is very difficult to navigate to the place where you can make external payments to your loan from a different bank. It would be more convenient to have a tab specifically for payments from external banks ex: loans, credit cards, mortgage, etc.