
A Google user
The mobile deposit feature of this app is useless. On the off chance that it even loads (took 3 days and 8 attempts this time), the captured image is ALWAYS blurry. Despite being crystal clear as you hit capture image, the final result looks like you sneezed and threw your phone across the room. This has been an issue ALL YEAR. It would be less frustrating for this feature to flat out not exist than struggle this much and inevitably have to go to a branch anyways.
13 people found this review helpful
We apologize for the trouble you are experiencing with attempting to make a mobile deposit. We'd like to help but will need some additional information. Please contact us at 281-856-5300 or by email using info@fccu.org and we will work with you to address this concern.

A Google user
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The check reading system is garbage To elaborate it has great difficulty in reading checks even in the most pristine and perfect conditions it simply can't cope. Other banking apps are miles ahead and are much faster and far more reliable. At the most this app can somewhat reliably when the stars and moon are aligned transfer your funds around and do very simple money managment. Other than that it is very clunky and cumbersome.
11 people found this review helpful
We appreciate your business and regret the challenges you've experienced when attempting to deposit a check. We have taken steps to build an update to address these specific mobile deposit issues. The update will be release in the coming weeks. We appreciate your patience and can contact us anytime at 281-856-5300 or by email at info@fccu.org.

A Google user
App freezes then kicks you out making it necessary to sign in all over again. Doing anything beyond checking account balances or making mobile deposits is impossible, especially updating security preferences. Now I get to make a special trip to my local branch to get my wife's phone number listed so she can actually get into the app. This, after attempting several times to do so in the app, and her access randomly being discontinued after the initial set up in the branch. Thanks FCCU!
6 people found this review helpful
We apologize for the trouble you are experiencing within our mobile app. We'd be happy to take a look into this for you, please contact us at 281-856-5300 or by email using info@fccu.org and we will work with you to address this concern.