FIRST PRIME

FIRST DELIVERY GROUP

About this app

First Prime is the dedicated mobile solution for merchants and e-commerce providers partnered with First Delivery.

Boost delivery success and minimize returns with live parcel tracking and direct, on-the-ground communication with delivery drivers.

Key Features:

📦 Real-Time Shipment Tracking
• Monitor the progress of every package live throughout the delivery run.
• Receive instant alerts for delivery exceptions (unreachable recipient, wrong address, rescheduled delivery).

🎙️ Parcel-Level Communication
• Send and receive instant messages with the driver assigned to your shipment.
• Swiftly resolve delivery hurdles and SOS alerts right when it matters most.
• Complete conversation history tied to each individual parcel.

🔒 Enterprise-Grade Security
• Secured authentication for verified business partners.
• End-to-end data privacy for your customer information.
• Full multilingual support (English, French, Arabic with RTL) and polished dark mode.

Take charge of your last-mile logistics with First Prime.

What’s new

• Live parcel tracking and delivery failure alerts.
• Direct chat with drivers (text, voice messages, photos).
• Instant customer phone updates and parcel relaunch.
• Stability improvements and real-time notification fixes.