My FirstMedia

Linknet, PT Tbk

About this app

My FirstMedia is a one stop selfcare app to manage your FirstMedia account with the following features:

a) Manage your First ID profile

b) Check Billing Status and your Package Info

c) Find out your Current Network Area Condition

d) View Troubleshooting Guide (Selfcare) to fix most common problems

e) Make Payment Online

f) And Many more...


Recommended Specification for using My Firstmedia:

a) Android Version: Lollipop or later
b) RAM: 2 GB or bigger
c) Storage Disk: 8 GB or bigger

Ratings and reviews

I often have issues with the connection. It can happen several times in a month. When there's a connection issue both while using mobile and laptop, connection isn't as good as my XL mobile data it's far much better, stable, and rarely has issues. The app is not better, errors, super slow. What's more disappointing is the Customer Service experience. Worst I've ever had. They're robotic, just use emplate, not detailed, not own the prob. Never make any follow up, not to mention go extra miles.

Worst! My phone number that showed up doesn't match with the app and then being told to confirm without I even can get edited (can't edit at all). N then when I said that I want to stop it permanently FM make it temporary (6 months) and then activated again n cut my debt. N when I complained, they told me to prepare a lawyer for them. What a great service...👏. So great..

Useless app ever. Apparently they tried to call my old number to inform a service change, but since I can't change my number easily and unable to be reached, they decided to just block my internet service until I personally reach out. Theres no notification or anything on the app that told me a out this... Why do you even make this app for????

What’s new

First Media Joins XL Axiata!
We are excited to announce that First Media is now officially part of XL Axiata! This is a significant step for us to bring you better and more innovative services.
With the robust support of the XL Axiata network, you can look forward to:
Improved Service Quality: Enhanced network performance for smoother streaming and faster internet connectivity.