Tri Agung Disna Saputra
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The application is very useful for opening trouble tickets, but there is no fup. The application could not solve it even though it had been explained several times. So the application seems useless. Just after by emailing, there was a fup. and after I complained several times about the problem via email and had a technician come in more than 5 times, now it has finally been solved after it was fixed on the network side. Initially I gave 1 *, now I give 5 * for the services. but not for App.
2 people found this review helpful
First Media, PT Tbk
March 25, 2024
Hi First People, terima kasih atas responnya.
aquino octavivano
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The apps keeps on loading without ending. The updates are basically ruin everything. Cannot login, cannot pay via credit card. Sent an email to customer service.
1 person found this review helpful
First Media, PT Tbk
April 15, 2024
Hi First People, terima kasih atas responnya. Jika ada pertanyaan atau keluhan seputar layanan, mohon dapat disampaikan melalui http://bit.ly/FirstMedia-support. Kemudian, untuk melakukan pengecekan tagihan atau status area bisa dilihat melalui https://cek.firstmedia.com.
Maya Maya
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I often have issues with the connection. It can happen several times in a month. When there's a connection issue both while using mobile and laptop, connection isn't as good as my XL mobile data it's far much better, stable, and rarely has issues. The app is not better, errors, super slow. What's more disappointing is the Customer Service experience. Worst I've ever had. They're robotic, just use emplate, not detailed, not own the prob. Never make any follow up, not to mention go extra miles.
43 people found this review helpful
First Media, PT Tbk
August 3, 2023
Hi First People terimakasih atas respon nya jika ada pertanyaan atau keluhan seputar layanan kami bisa di sampaikan melalui http://bit.ly/FirstMedia-support dan untuk melakukan cek billing atau status area bisa di cek.firstmedia.com