Gina Hampton
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The old app was great for me...ever since the new update this past week, I've had nothing but problems. At first it showed I had no account so I called and that was quickly rectified, worked great for about a day. Today I can't even get signed into my app. I can see my balance, but it says my fingerprint isn't correct and that my account may be restricted! I love my bank, but this app needs to work properly and soon! ***Update***It is working properly again and I think it's good for now! 5 ⭐
1 person found this review helpful
First Palmetto Bank
October 16, 2023
Gina, thank you for your feedback. Fingerprint sign-in is part of the Android OS, and may have an old password stored. The account restriction is due to multiple attempted sign-ins with an incorrect password. Please give us a call at (803) 432-2265, and we will help you.