
A Google user
Every time I log into this app we have to request a code. Every time it takes hours to receive a code via text or email. Unless it's via a phone call. And if the only way a person can log in is to make a phone call, what is the point of having an app to access your account online. The previous app worked just fine. We never had a glitch. I will never understand why techs feel the need to fix what is NOT broken, only to break it.
48 people found this review helpful

Palestine Carpenter
Each time I go to open this app, I have to reset password or user ID because you can't get access. Very frustrating 😕. And sometimes I can't resolve the issue myself, I have to call and have them resolve the issue. And still the next time I want to login my information is not excepted
47 people found this review helpful

A Google user
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The worst! I've been a customer for 8 yrs. First they changed the website so it's unusable, so I was FORCED to download this junk and it doesn't work either. I feel like they don't want us to pay our bills on time so they can charge fees. I may just take the hit to my credit score and close. Unbearably bad!
36 people found this review helpful