FirstView Classic

First Student Inc.

About this app

IMPORTANT: FirstView Classic app is now retired. We’ve launched a new version called FirstView 1.0, built to better support your school bus tracking needs.
Please install our new app, FirstView 1.0, now available in the App Store.

Designed with parents, for parents – FirstView®, powered by First Student, makes you a part of your student’s journey. To school. From school. Every day.

FirstView® is your resource for knowing the location of your student’s bus, estimated arrival times at your student’s stop and when your student’s bus arrives or departs their school. FirstView® is a partnership between First Student and the school districts we serve, bringing increased transparency and communication about the school bus for students and their families. Currently, FirstView® is only available to a small number of school districts but we are working hard to offer it to as many districts as possible! Please contact your school district or our FirstView® support team if you would like to know if FirstView® is available for you.

Dedicated Customer Support
• Contact FirstView® Monday – Friday by:
- Calling the toll-free phone number 888-889-8920 from 7:00 a.m. EST to 5:00 p.m. EST;
- Emailing Customer Support at [e-mail]; or
- Using the in-app messaging to provide feedback.

Live Tracking
• The FirstView® map screen shows you the live location and direction of your student’s bus, your student's stop schedule for the current day and timestamps for school arrivals and departures.

Predictive Stop Arrival Times
• Analyzing route and real-time GPS data, we determine an estimated time of arrival to your stop provided on the FirstView® map.

Custom Alerts and Messages
• Set up push or email notifications alerting you when your student's bus is a chosen distance or number of minutes away from your stop.
• Receive push messages about why your student’s bus is late and an estimation of how long it will be delayed.

Multi-Stop View
• Buses for all your students can be tracked with FirstView®. Using individual colors for each student, every selected stop appears on the map simultaneously for easy viewing and differentiation.

Additional User Notifications
• The main user of the FirstView® app can connect three additional email accounts to receive email alerts.

Secure and Easy Access
• FirstView® requires a password-protected account along with your student’s ID for app set-up. This way, only you can view your student’s stop.
• Register and log-in from your smartphone, tablet or desktop.

Ratings and reviews

Technology is too difficult for admins. GPS has not worked all year, and they said they can't fix it. The Zoom should be bus & stop .. not bus\school. be nice to show how many stops are until pickup. The bus arrival is more accurate than the map. Also, It does not update when a different bus is assigned. Notifications of delay for my child and myself would be helpful when the bus is late or switched. this app never gets updated. the app and web version are hard to view.

Half the time the app doesn't work in that the bus "location" is in the next city over. The timing isn't very accurate, either. There's always some sort of glitch that the transportation company hasn't seen before or can't troubleshoot. Overall not very reliable. Hopefully the developers figure it out because it could be a great app. Edit: it's been over a year since the initial review and nothing has changed. It's barely functional, still.

Is this app supposed to actually do anything, or be useful? GPS hasn't been on in well over a year, most of last school year and not at all this school year. It just shows my child's pick up and drop off time, which is what the little card in the mail was for. That peice of paper is 100x more useful than this app. I only download the app every so often with the hopes that it might work. Alas, it doesn't. Suprise. Un-installed.

What’s new

Please Download the New FirstView 1.0 App
FirstView Classic is no longer supported.

To continue using FirstView:

1. Delete this app, FirstView Classic.
2. Download FirstView 1.0 from the App Store.
3. Sign up for a new account.

Thank you for using FirstView—we’re excited to bring you an enhanced experience in the new app!

For questions, contact [e-mail].