
A Google user
Verizon Connect has absolutely terrible service. Had for 3 years worked well when it was Fleetmatics. Customer service don't have a clue what's going on. Been transferred to manager after manager to help resolve issues, but they seem to be moving around in company then have to start all over again. Been dealing with this sorry company and customer service for 8 plus months to get issues resolved. Do get wrapped up with Verizon Connect.
13 people found this review helpful
Verizon Connect
July 25, 2019
I'm sorry to hear that you're having issues with our app and our customer service. I can assure you Jan that is not a normal occurrence or the experience we aim to provide you. I'd like to understand the issues you're running into, please email me at idil.osman@verizonconnect.com to better help you.
Idil, Product Team

A Google user
Terrible service, terrible ap. There is a reason Verizon has long term contracts - few companies would keep the service very long if they could cancel. We have had the service nearly a year and they still don't have all of the units installed. They charge us every month for GPS devices that have never been connected because the install team drops the ball. I have contacted sales, support, been shuffled around multiple account managers. Nothing works. Currently looking at GPStrackit
8 people found this review helpful
Verizon Connect
September 12, 2019
I'm sorry you're having this issue, I can reassure you this is not a common experience for our users. I've reached out and will be working with your account manager on a resolution. My goal is to turnaround your experience with us so you can fully take advantage of our great apps and service.
Idil, Product Team

A Google user
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Problem only partially fixed. Have to log out and log back in every time I want to access live view, which I do often. Time consuming and annoying. Never had to do that before. Ionly access fleetmatics from my mobile device does not work anymore. Customer service told us our phones were not new enough and we needed an iPhone I'm not going to spend$2,000 on new phones and then find out it still doesn't work. Has been working fine on my phone for the past 2 years need to cancel service
2 people found this review helpful
Verizon Connect
September 14, 2018
Hey Shawn, let's start by getting your app updated to the latest version (currently: 1.90.2.3). Also, please log-out, and then login again. I'm hopeful this should resolve the issue you're having. -Kevin, Product Team