
Benjamin Kearns
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Still no update to fix the problems. Almost the end of the year. Been like this for almost 6 months. The system is still useless for anything but live viewing. Worked great until this last update. Still does not send notifications of any kind at all. Why has this not been fixed!!! Will never purchase another Lorex product. So glad I have allready put up a different brand of solar cameras. About ready to take this old system down and give it to someone. Absolutely ridiculous!!!!!
77 people found this review helpful
LOREX TECHNOLOGY INC.
June 24, 2024
Hello Benjamin,
Thank you for bringing this issue to our attention. We will investigate the notifications issues. In the meantime please reach out to tech support for troubleshooting.
Thank you,
Lorex Customer Experience Team

A Google user
This system is worthless unless you're viewing it from home. After 3 hours worth of phone calls, 3 separate calls, it's still not working remotely. The customer service is not pleasant and they are hard to understand due to a thick accent. The last call I requested a supervisor, after 48 minutes and her saying it was my internet connection, and was informed that there wasn't one. My internet connection was working fine. It's only the remote app that isn't. Very disappointed.
10 people found this review helpful
LOREX TECHNOLOGY INC.
October 8, 2019
Dear Sarah Oxford,
Sorry to hear the issue your having with the app, please send an email to lorexqa@gmail.com with your ticket number or telephone number, time of availability and we will call you back
Thanks,
Lorex QA

Evert Meiners
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Still not a great app, but I've managed to change enough settings to get to the point it's usable. Video still looks odd depending on phone orientation, but it does what I need it to do. Until it crashes. My phone's not the most amazing, so I'm willing to accept the crashes could be on my end. But uless and until there's an update, I'm holding firm at 3 stars; just clunky and odd.
5 people found this review helpful
LOREX TECHNOLOGY INC.
April 27, 2023
Hey Evert Meiners, we are very sorry to hear about this experience and would like to gain additional details to provide a solution for this current issue. At your earliest convenience, please contact our support team at: 1(888) 425 - 6739. We sincerely apologize again and hope to hear from you soon. Thanks!