floGPT Support

pulsereal

About this app

floGPT Support is the mobile app for teams that run customer support on FloGPT, the AI chat and voice agents platform with a built-in AI CRM. It is for people who already work in a FloGPT organization (owners, admins, supervisors and agents), so they can work the support queue from their phone.

FloGPT's AI agents answer website chats and phone calls around the clock, using your own knowledge base. When a conversation needs a person, it is handed to your team with the AI transcript attached. floGPT Support puts that handover in your pocket.

What you can do, depending on your role:
• Answer live chats that a visitor or the AI handed to a human
• Work the CRM ticket queue: accept, reply, add notes and resolve
• Place and answer calls on your organization's numbers, and take over a live call from the AI voice agent
• Read call logs and play call recordings
• See the analytics your role is allowed to see
• Set your availability and the phone number calls are forwarded to
• Switch organizations if you belong to more than one

Notifications that take you straight there
Push notifications open the chat, ticket or call they are about. Incoming calls ring on your phone, including on the lock screen, so a handover is never missed.

Built for staff
• Sign in with your existing FloGPT account. Your organization adds you on flogpt.com; there is no sign-up in the app.
• The microphone is used only while you are on a call.
• What you can see follows your role, and the server enforces it.

Chat, voice, email, SMS, WhatsApp, Instagram and Facebook conversations all land in one FloGPT inbox. floGPT Support lets you work it wherever you are.

Questions? [e-mail] · https://flogpt.com

What’s new

First release of floGPT Support: chat inbox, escalations, calls and analytics for your floGPT support team.