
A
Biometrics login never works. Tried clearing the cache, data, logging out and logging back in, uninstalling and re-installing and no matter what it doesn't work. It says the fingerprint is incorrect and is a pain to have to cancel out of using the biometrics once you've selected that. Doesn't matter if you change your selection, either. It gives you a message that the next time you log in it won't prompt you for the biometrics, but it does every time. Only app I have this problem with.
Florence Bank
July 14, 2025
Thank you for reaching out regarding your experience. We are very sorry that the Biometrics login has not been working for you. Please call us at 413-582-5448 so we can troubleshoot further.

Kelsey T
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This is such a terrible banking app. The interface is slow and it never has biometric sign in turned on even though I click it every time. Half the time it doesn't even sign me in, just has the loading screen infinitely. I really hope the new app is better. As a small business I never go into an actual bank, I only do everything online and if it continues this way I'm going to have to find a new bank. For reference I have a google pixel. Please make the new app just as good for android.
1 person found this review helpful
Florence Bank
February 23, 2024
Hello Kelsey, We are very sorry to learn about your experience using the app. Please contact us at 413-582-5448 so we can review your concerns in more detail.

Jonah Brugger
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I was disappointed that the decision was made to completely prevent access to the app when youve enabled debug mode on your phone. I participate in many betas etc and it's pretty inconvenient to have to change my bug reporting setting to get this app to work. It devalues the concept of mobile banking if I can't truly use it when and where I need it
2 people found this review helpful
Florence Bank
March 21, 2025
Hello Jonah, Thank you for your updated review. Your feedback is important to us as we look to provide the best possible user experience.