Florence Bank

Contains ads
219 reviews
Content rating
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About this app

Easily access all of your accounts and features right at your fingertips with our mobile app. Manage your accounts, deposit checks, make transfers, pay bills and more!

Manage Your Accounts
[+] Monitor your checking and savings accounts (current and available)
[+] View mortgage, auto loan and other account balances
[+] Set up Account Alerts and adjust your preferences
[+] Easily access and manage your cards in app

Quick Access
[+] Enable Touch ID® or Face ID® for a fast and safe way to access your account
[+] View your balances on the go with Fast Balances

Enhanced Navigation
[+] My profile menu to manage notifications and personal preferences
[+] Navigation tray with quick access to our top used features
[+] Hamburger menu with all of the transactional tools needed to stay on top of your finances

Deposit Funds
[+] Deposit checks by taking photos of checks to deposit them
[+] Instantly view the processing deposit in your account

Make Transfers and Payments
[+] Transfer funds between your accounts and to other financial institutions
[+] View and manage your bills and recurring payments in one place

[+] Our mobile app is Free, mobile carrier message and data rates may apply
[+] Some features are only available for eligible account holders and/or accounts.
Updated on
Jan 26, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Messages and Photos and videos
This app may collect these data types
Personal info, Financial info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

216 reviews
Katherine Manning
April 5, 2024
Was... fine. Now unusable for over a month. Launching it results in an endless "loading" state that never allows login, or if it finally gets to login it then hangs permanently after that; clearing cache, storage, restarting, reinstalling -- nothing seems to fix it. ETA: Looks like the problem is using a VPN, which isn't great from a security standpoint. Why should I have to disable protection while I'm on public WiFi just to get this app to work? Will uninstall instead.
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Florence Bank
April 6, 2024
Hello Katherine, Thank you for making us aware that the issue is occurring when using your VPN. Please call us at 413-582-5448 so we can review this with you in more detail.
Kelsey T
February 22, 2024
This is such a terrible banking app. The interface is slow and it never has biometric sign in turned on even though I click it every time. Half the time it doesn't even sign me in, just has the loading screen infinitely. I really hope the new app is better. As a small business I never go into an actual bank, I only do everything online and if it continues this way I'm going to have to find a new bank. For reference I have a google pixel. Please make the new app just as good for android.
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Florence Bank
February 23, 2024
Hello Kelsey, We are very sorry to learn about your experience using the app. Please contact us at 413-582-5448 so we can review your concerns in more detail.
JeanM M
January 22, 2022
Quits immediately. Can't even use it! And the Web page isn't much better. Very clunky. Hard to see, numbers run off the right side of the screen. I can't get out of tile view. Very unhelpful. I might have to go back to paper statements, those dinosaurs! 1/11/21 UPDATE: Still no improvement. Although, the Web page is now much better. I need mobile deposits, i.e. the app. UPDATE JAN 2022, app works much better now. They seem to have ironed out a lot of bugs. The user interface is good. Happy.
5 people found this review helpful
Did you find this helpful?
Florence Bank
January 20, 2022
Hello Jean. We are sorry for the display issues you have been experiencing with the app. We really appreciate your feedback. We would love to talk with you about your concerns and get mobile deposits up and running for you. Please email us at onlinebankingtechnicalsupport@florencebank.com or call 413-582-5448 so we can troubleshoot further.