
JeanM M
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Quits immediately. Can't even use it! And the Web page isn't much better. Very clunky. Hard to see, numbers run off the right side of the screen. I can't get out of tile view. Very unhelpful. I might have to go back to paper statements, those dinosaurs! 1/11/21 UPDATE: Still no improvement. Although, the Web page is now much better. I need mobile deposits, i.e. the app. UPDATE JAN 2022, app works much better now. They seem to have ironed out a lot of bugs. The user interface is good. Happy.
2 people found this review helpful
Florence Bank
January 20, 2022
Hello Jean. We are sorry for the display issues you have been experiencing with the app. We really appreciate your feedback. We would love to talk with you about your concerns and get mobile deposits up and running for you. Please email us at onlinebankingtechnicalsupport@florencebank.com or call 413-582-5448 so we can troubleshoot further.

Claire Barham
Used to be ok, now awful. This app used to be ok. After the recent update it doesn't work at all!!! So frustrating. I used to use it multiple times a week. Now it just stays stuck on the page between log in and the actual menu. After I log in it stay stuck on a white page and shows the moving grey bar on the bottom, assuming that either means it trying to log me in or trying to load the main page of the app. It shows the grey tab at the top for fast balances, I'd like see my actual accounts.
8 people found this review helpful

A Google user
Can't transfer very easily, can't see what I am typing and it puts it backwards so instead of 100.00 it turns into 00.001 and then tells me I can't do that. The graphics are cartoonish and it is difficult to move around the app.
4 people found this review helpful