Kelsey T
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This is such a terrible banking app. The interface is slow and it never has biometric sign in turned on even though I click it every time. Half the time it doesn't even sign me in, just has the loading screen infinitely. I really hope the new app is better. As a small business I never go into an actual bank, I only do everything online and if it continues this way I'm going to have to find a new bank. For reference I have a google pixel. Please make the new app just as good for android.
Florence Bank
23 February 2024
Hello Kelsey, We are very sorry to learn about your experience using the app. Please contact us at 413-582-5448 so we can review your concerns in more detail.
K Manning
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Was... fine. Now unusable for over a month. Launching it results in an endless "loading" state that never allows login, or if it finally gets to login it then hangs permanently after that; clearing cache, storage, restarting, reinstalling -- nothing seems to fix it. ETA: Looks like the problem is using a VPN, which isn't great from a security standpoint. Why should I have to disable protection while I'm on public WiFi just to get this app to work? Will uninstall instead.
Florence Bank
06 April 2024
Hello Katherine, Thank you for making us aware that the issue is occurring when using your VPN. Please call us at 413-582-5448 so we can review this with you in more detail.
JeanM M
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Quits immediately. Can't even use it! And the Web page isn't much better. Very clunky. Hard to see, numbers run off the right side of the screen. I can't get out of tile view. Very unhelpful. I might have to go back to paper statements, those dinosaurs! 1/11/21 UPDATE: Still no improvement. Although, the Web page is now much better. I need mobile deposits, i.e. the app. UPDATE JAN 2022, app works much better now. They seem to have ironed out a lot of bugs. The user interface is good. Happy.
5 people found this review helpful
Florence Bank
20 January 2022
Hello Jean. We are sorry for the display issues you have been experiencing with the app. We really appreciate your feedback. We would love to talk with you about your concerns and get mobile deposits up and running for you. Please email us at onlinebankingtechnicalsupport@florencebank.com or call 413-582-5448 so we can troubleshoot further.