MyKey

Flowbird Inc.

About this app

IndyGo is excited to release the MyKey app! With the MyKey fare system, riders have a more convenient way to pay for IndyGo bus service, including all local bus routes and the Red Line.


Using the MyKey app:
• Create a MyKey account.
• Pay your IndyGo bus fare by scanning your mobile app QR code on a MyKey fare validator.
• Add value to your MyKey card or MyKey app using a credit or debit card.
• Check the balance of your MyKey card or MyKey app.
• Transfer funds between your MyKey app and MyKey card(s).
• Manage and update your MyKey account.
• Set up auto-reload on your mobile app or fare card so that you never run low on funds.
• Link your account to a family member or friend’s account so they can manage your fare media balance.
• Plan a trip using IndyGo’s online trip planner.
• Send messages to IndyGo Customer Service.
• View your transaction history.

When ready to ride, validate your fare by scanning the mobile QR code on a local bus or at a Red Line station platform.

In addition to the MyKey app, MyKey fare cards are also available to pay for your fare. Reloadable MyKey cards can be purchased at the Downtown Transit Center or any Red Line station platform using a ticket vending machine. Your MyKey card and card balance can be managed and reloaded using the MyKey app. To pay with your MyKey card, simply tap your card on the fare validator target on a local bus or at a Red Line station platform. Every ride needs to be validated using validators on local buses or rapid transit stations.
When you create an account using the MyKey app, you will automatically have daily and weekly fare capping applied to your MyKey app and any MyKey cards associated with your account. With daily fare capping you will never pay more than $4 per day ($2 for reduced fare customers) and with weekly fare capping you will never pay more than $15.75 per week ($7.65 for reduced fare customers).

The new MyKey fare system will operate alongside the existing cash fareboxes, which will still be used for cash fare collection and vending of one-day passes.

Ratings and reviews

Bring spare change for a fare. The app barcode rarely scans. The app will sign you out randomly. I was signed out as I boarded the bus and it takes 30 seconds to sign back in...which is longer than bus drivers are willing or allowed to wait. I had to step off, sign on again and waited for the next bus. My solution. Bring spare change and always monitor your mykey app the last 5 minutes before boarding to make sure you're not signed out.

The app itself seems to work fine. But it's hit or miss if the reader on the bus works. Twice I've had it say invalid QR code even though I have been using for several weeks. Some days it will scan fine. Other days it doesn't want to scan. Or the reader will say temporarily out of service. I always carry a little cash just incase but so far the few drivers I have been with just ask to see that I have enough money available on the app and wave me back.

Great app with all necessary functionalities, but doesn't open when needed, or rather perform equally with all devices (mine is Android). You need to keep updating or reinstalling to make it work! Many embarrassing moments with drivers on the bus, or while making other passengers wait! 😳

What's new

MyKey 1.1.0 contains improvements and bug fixes