In India, since the key public spaces serve a large population it is difficult for these organisations to stick to a strict schedule.
For instance, a doctor might be serving in-patient while the doctor's outpatient's have to wait. The wait is not predictable.
With public chat room for a hospital, a few may be able to help others to know about the doctor's tentative schedule change and plan.
Similar condition, exists for many other public places. Seva club plans to offer the facility of a public chat room for these key public spaces, so that citizens can help eachother with updates. Fellow members can ask queries, get answers and updates there by improving the support eco system of these large public spaces.