Freshmile – Charge points
4.4star
2.64K reviews
100K+
Downloads
Everyone
info
About this app
Access the map, the itinerary, your bills, your payment methods: driving an electric vehicle has never been so easy!
Used by thousands of EV drivers, the Freshmile App offers more than 330,000 charge points across Europe.
The Freshmile App allows you to :
- Consult the map of charge points
- Check availability in real time
- Check power, connectors and tariff information
- Start charging from your smartphone
- Plan your route
- Be guided by GPS to the charge point of your choice
Use with or without registration, pay your charges on demand via credit card. You can also pay with your Freshmile account.
Customer support available 24/7 by phone and email.
Do you have a comment or suggestion about the Freshmile App? Write to us at support@freshmile.com
Used by thousands of EV drivers, the Freshmile App offers more than 330,000 charge points across Europe.
The Freshmile App allows you to :
- Consult the map of charge points
- Check availability in real time
- Check power, connectors and tariff information
- Start charging from your smartphone
- Plan your route
- Be guided by GPS to the charge point of your choice
Use with or without registration, pay your charges on demand via credit card. You can also pay with your Freshmile account.
Customer support available 24/7 by phone and email.
Do you have a comment or suggestion about the Freshmile App? Write to us at support@freshmile.com
Updated on
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Ratings and reviews
4.4
2.59K reviews
Michael Carroll
- Flag inappropriate
July 10, 2023
Our experience with the app has been poor and I would not recommend it. I'm not sure if it is the app or the Mobi SDEC charge points that we have attempted to use but the overall experience has been awful. At the moment I am stuck at a charging point and am unable to unplug my charging cable. The car has charged but the app did not recognize it. I cannot end the session to open the door on the unit to release my cable. After several calls to the helpline we are still waiting for help.
3 people found this review helpful
Freshmile
August 4, 2023
Hello, we are sorry that you are not happy with our charging service and that you have had difficulty ending your charging session. We hope you were able to retrieve your cable and get back on the road. Sincerely
Quentin King
- Flag inappropriate
June 10, 2023
First step with the app... Installed fine. Pass activated. Tried to enter my type of car, but while the list of choices is long, it doesn't include my Tesla. You can't adjust the DC charging power settings after choosing the car, so the routing will use the wrong value.
Freshmile
June 15, 2023
Hello, we are sorry that your vehicle is not yet listed in the App. Other vehicles will be added shortly based on feedback from our users. Please do not hesitate to contact us at support@freshmile.com to let us know the model of your vehicle. Sincerely
Philip T.
- Flag inappropriate
December 12, 2022
In the sea of access providers for charge points, FreshMile – now owned by Rexel France – is a go-to. E-mail support is next level (!). The app is stable, ergonomic, functional. Service reliability could be improved on some chargers with unreported out of date status? (Provider side issues?) Feedback inside the app, such as 'suggestions' and 'issues', could be incorporated more rapidly. Charge session feedback needs approval to be published – why? Anyway — 5 stars, well merited. Keep it up! 👍
3 people found this review helpful
Freshmile
February 1, 2023
Hello, we are delighted that you are satisfied and thank you for your comment. Please do not hesitate to inform us of the non-functioning charging points by email at support@freshmile.com. For more efficiency, we answer emails in priority. Sincerely
What's new
- Improvements and bugfixes