Front

Name: Front
Availability: InStock
Rating: 2.7899999618530273 (513 reviews)
Author: FrontApp, Inc.

FrontApp, Inc.

2.8

513 reviews

100K+

Downloads

Everyone

About this app

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes.
With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.

Updated on

Aug 25, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Personal info, Messages and 8 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

2.8

497 reviews

Joey B

June 25, 2020

This a commutation app that makes communicating incredibly difficult. I think it tries to upload your message to there server instead of storing drafts locally so it constantly resets your message and typing to a prior state and it becomes a battle to try and get a message finished. Save the messages locally on my phone, send the whole thing when I hit "send". Simply no excuse for this.

17 people found this review helpful

Charity T-L

August 26, 2023

Updating my review to 4 stars. Mobile is still not as great as the desktop app, and it kind of jumps around when I'm trying to reply to an email on my phone (the location of the draft moves on the screen when I go between the draft I'm writing and the original message or related comments so I'm nervous I'm going to accidentally hit send before I'm ready), so I usually only use the mobile app to alert me to urgent issues, which I then handle on the desktop app or browser version.

12 people found this review helpful

FrontApp, Inc.

July 13, 2023

Hi there, Thanks for sharing this feedback with us. We've been testing this on our end, and we've been unable to replicate the issue you're experiencing, where drafts composed in the Android app not appearing in the desktop app. We'd love to investigate and resolve this issue for you. Please reach out to support@frontapp.com.

Christopher Collins

August 21, 2025

front keeps changing the user interface so that basic features get hidden. do not migrate over from outlook!!! your company will lose many hours per person while your staff is trying to figure out simple things like where the archived email icon moved to (under which sub-menu).

FrontApp, Inc.

August 21, 2025

Hi Christopher, Thank you for your review. We appreciate your feedback as we continue iterating on the new inbox design. If you are able to share any particular pain points around this new design, that would be super helpful for us to understand where to focus. Feel free to send us an email at support@front.com for any input.