Used to work great. Felt good to have it while on the water in case we needed more license, tags, etc. purchases depending on where we were at. Now it just crashes on startup. Clear cache, data, uninstalled, reinstalled, gave permissions, etc. Junk doesn;t work. I'll show app crashing next time FWC asks me if I have all my paperwork while I just go duh, we tried to stay legal.
9 people found this review helpful
June 6, 2022
Hey Rob, We're sorry to hear you've encountered problems when trying to use the mobile app. It looks like you went through the correct troubleshooting steps and are still experiencing the same issues. If you would like further assistance to help resolve the issue, please call our help desk, 1-855-779-5907. Thank you. - DS
For the past two years I can't check out on the app or online, items are in my cart I input my credit card info and I click "pay now" and nothing happens, I click again nothing happens, it's terrible. I guess now I need to go drive, find a store that sells licenses, and do it the old fashioned way. Yes my andriod and computer are both up to date, tried to uninstall and reinstall the app, clear cache, etc. Smh.
16 people found this review helpful
April 28, 2022
Hi Steve. We're sorry to hear you've encountered some issues when using our mobile app. We'd like to hear more about the issues and provide assistance. Please call our help desk at 1-855-779-5907 to speak to a service desk agent. Thank you - TLS
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Still USELESS. Uninstalled. Bought the hardcopy license from Academy Sports. Talked to customer support. Verified Android version on my phone. Went home and installed the app again as directed by Customer Support, using wi-fi. Still does not work and freezes every other screen. The only thing it is good for, is keeping the electronic version of the license. May have to upgrade the phone to use this app.
34 people found this review helpful
December 13, 2021
Hi Carlos. Thank you for the feedback. Please update your Android iOS to the latest version. After the update, please clear app cache, uninstall and reinstall. If the issues persist or if you have additional questions, please call our Help Desk, 1-855-779-5907. Thank you.-TLS