Joni Zimmerman
It's literally the WORST app I've ever encountered. Good luck getting logged in. And IF by some miracle you can get logged in, the app may or may not work correctly. I pull my hair out every time I have to use this app (and the website is just as bad). They've done zero updates to their terrible app in the 3 years I've had it downloaded. Sure feels like they don't care about customer experience.
3 people found this review helpful
GaldermaUSA
December 1, 2023
We’re sorry to hear that you’re having trouble with the app, but we’re ready to help. Call customer support at 844-5-ASPIRE (844-527-7473), and we’ll work together to resolve the issue.
Tasha Jafelice
This is the worst app!!! Purchased a $150 certificate with a $50 discount for treatment so I paid $100. The money was taken out of my bank account but the rewards/certificate does not show in the app that I ever purchased it. And I cant even contact support by email because there is an error with the email!!!! Super frustrating and very disappointing.
14 people found this review helpful
GaldermaUSA
February 28, 2023
That sounds really frustrating! We’re sorry you’re having that experience, and we’d like to help. Please call us at 844-5-ASPIRE (844-527-7473) so we can get more information about what’s happening and try to fix the issue.
Stephanie Dykes
Here's a bug - open app, choose login with Google, browser opens and authenticates, and the app doesn't open again. You just get stuck in the browser to use Aspire, app is useless if you plan to use third party login. Also, how do you even add treatments? No info on how to actually say "yes I had this thing done" or "I want to schedule a thing" - no guidance, you are just kind of plopped into a buggy slow half-baked experience. Also, no promotions ever show up even when they exist
1 person found this review helpful
GaldermaUSA
October 25, 2023
That sounds really frustrating! We’re sorry you’re having that experience, and we’d like to help. Please call us at 844-5-ASPIRE (844-527-7473) so we can get more information about what’s happening and try to fix the issue.