Galeries Lafayette

1.13K reviews
Content rating
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About this app

Rediscover the department store experience with the Galeries Lafayette application!

Access, wherever you are, to more than 1000 Fashion, Beauty and Home brands, to celebrate all styles and all desires. Let yourself be tempted by the novelties of the biggest Luxury & Designer brands as well as by a large more responsible selection, labeled Go for Good.

And for a more personalized shopping experience than ever, find all the benefits of your loyalty program, the information of your favorite department store as well as exceptional offers every season.

5 good reasons to download the Galeries Lafayette application:

1. Take advantage of a tailor-made delivery service as well as Click & Collect throughout France in our Galeries Lafayette department stores.
2. Choose between different secure payment options to pay for your purchases and benefit from simple and free returns.
3. Are you one of our loyal customers? Find your dematerialized My Galleries loyalty card, all your benefits and vouchers, directly in the application.
4. Keep tabs on the news from your favorite department store and our great deals, all year round, with geolocation and notification features.
5. Want to share your favorites with your friends? You can add your favorite products to your favorites list and share them on social networks.

A question ? Our customer service will be happy to advise you:

And so that we can continue to always better respond to your desires, we invite you to rate our application on the store and to give us your valuable feedback.

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Updated on
Nov 9, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 4 others
This app may collect these data types
Location, Personal info and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

1.11K reviews
Maya Charafeddine
January 15, 2023
Lots of bugs, i tried to open my favorite items, it kept repeating it cannot reach the information, even when clicking on any item in general it gave me it cannot have access and to try again later. And every time i go back from looking at an item, it automatically goes back to the beginning of the page, so i have to scroll all the way down which is a hassle honestly.
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Galeries Lafayette
January 20, 2023
Hello Maya Charafeddine, We take this complaint very seriously and will work quickly to resolve the issues you have encountered. We are aware that this may impact your experience of using our application and we assure you that we are doing our best to resolve these issues as soon as possible. Micaela, Customer Advisor Galerie Lafayette.
Andrea Di Girolamo
September 12, 2023
I have tried to buy an item, paying an amount with gift card and the rest with credit card. The payment didn't go well, due to the fact that the credit card type wasn't supported, but the mobile app has used my gift card amount anyway. I've contacted Lafayette support and I am waiting an answer. I'll suggest to not use this mobile app for now. It's a huge bug involving a transaction. Edit: customr service said I should have been refunded by today, but it didn't happen. Edit: I've been refunded
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Galeries Lafayette
September 9, 2023
Bonjour Andrea Di Girolamo , nous sommes désolés d'apprendre que vous avez rencontré des difficultés sur notre application. Mais je suis ravie de constater que notre service client a répondu vite à votre demande. N'hésitez pas à nous contacter via notre formulaire de contact. Micaela Conseiller Clientèle Galerie Lafayette
Sarah Torossian
October 20, 2020
Super disappointed with the app. It has a lot of bugs. The UI design doesn't seem for mobile. I try tapping on things and they take me nowhere. The app still needs some work.
5 people found this review helpful
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Galeries Lafayette
October 26, 2020
Bonjour, je tiens à m’excuser pour les problèmes de connexion que vous rencontrez. Je vous invite à contacter notre Service Client afin de lui donner plus de précisions sur le problème rencontré pour qu’il puisse vous aider : Bien cordialement.

What's new

Corrections mineures sur l'application

Bon shopping avec Galeries !