Gardens by the Bay
1.9star
262 reviews
100K+
Downloads
Everyone
info
About this app
Download the official Gardens by the Bay Mobile App & optimise your visit!
The mobile app allows visitors to purchase timed entry tickets and self-scan tickets to the Flower Dome. Other features include reminding visitor to perform SafeEntry and providing crowd information. It assists in providing a safe and contactless experience when one is visiting the Gardens. Embark on a visit to Gardens by the Bay with the mobile app to explore the green surroundings and nurture your love for plant life.
The mobile app allows visitors to purchase timed entry tickets and self-scan tickets to the Flower Dome. Other features include reminding visitor to perform SafeEntry and providing crowd information. It assists in providing a safe and contactless experience when one is visiting the Gardens. Embark on a visit to Gardens by the Bay with the mobile app to explore the green surroundings and nurture your love for plant life.
Updated on
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No data shared with third parties
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No data collected
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Data is encrypted in transit
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Ratings and reviews
1.9
257 reviews
Lennart Lövstrand
- Flag inappropriate
March 2, 2025
Semi useless. Requires a login using a phone number for most functions, but no OTP arrives when I try to begrudgingly register. The plant identification function worked mostly, but often insisted that I wasn't at the site when I was right there in the middle of their exhibits. Restarting the app sometimes worked, but not always. I eventually gave up trying to use it.
4 people found this review helpful
Gardens by the Bay
March 4, 2025
We're sorry to hear about the inconvenience you're experiencing while using the app. Could you please share the date and time when you encountered these issues? This will help us investigate and work on improving the app’s functionality.
Thank you for your feedback!
OES
- Flag inappropriate
September 28, 2025
Awful app. I was randomly logged out and couldn’t sign back in. First it showed "Access Denied" then "Error, try again". I approached customer service on-site, but they were no help, blaming my telco and phone instead of resolving the issue. Shockingly poor service with incompetent management, truly an embarrassment to Singapore.
Glen Y
- Flag inappropriate
- Show review history
July 21, 2023
Account settings can't be found under the 'Account' tab. Instead, user hv to figure out thru the 'member>membership profile>my particular' unnecessary layers. And then only 1 vehicle can be registered to enjoy the 2hr parking. Making app unnecessarily complicated and confusing deliberately will not gather a good rating. And when 'membership profile' and 'Account' are separated, it shows the app developers are cheap amateurs.
8 people found this review helpful
Gardens by the Bay
September 6, 2023
Hi Glen, we are so sorry for the issue you faced. The settings you mentioned are intentional due to specific business requirements. However, we aim to continuously enhance the user experience, and your input is greatly appreciated. If you have further suggestions, please feel free to reach out at feedback@gardensbythebay.com.sg.
What’s new
Guest users can now access the Things to Do and Map features.
App support
About the developer
GARDENS BY THE BAY
itsupportsdt@gardensbythebay.com.sg
18 Marina Gardens Drive
Singapore 018953
+65 9170 8291