
Ladelle
i hate the concept of this app. i want a physical key fob that sends a radio signal and doesn't rely on me having access to a charged smartphone with signal, but that is a leasing issue. the app itself was fine until 5 minutes ago when it auto updated and erased the widget button. Now i have to log in to the app and send a code to my phone to verify it's me, just to open the gate.
2 people found this review helpful

shaye wreford
this is the worst app on my phone. I need it to get into my apartment and it works about 1/3rd of the time. Sending a signal to a server to open a door is worthless when you're in a concrete garage. you know what would work better? those cheap kept fob remotes that every other place uses! not to mention my phone needs to be charged for me to be able to go home and charge my phone! this app is a substandard solution looking for a problem to solve. it's an inferior form of access control.
4 people found this review helpful
Gatewise Incorporated
August 19, 2026
We’re sorry you’ve had this experience. We understand how frustrating access issues can be, and we appreciate you bringing this to our attention. Please reach out to us at support@gatewise.com so we can look into it and help.

Liz
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since the update I can no longer sign in without the app telling me I've been signed in on another device...I've only used one phone number and one device since installing this app. It's been glitchy before but it was at least usable, now it won't even let me sign in. EDIT: I talked to my apartment manager and she had me scan a qr code to re-download the app, put in my phone number, finally works again. Have used it for a couple days since with no other issues or glitches
2 people found this review helpful
Gatewise Incorporated
August 4, 2026
Hi Liz, we're sorry for the inconvenience and understand how frustrating that must be. Please contact us at support@gatewise.com to help resolve the issue.