
Michele Purvey
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update 9:30am 5/15: they reached out to me with a fix within 5 minutes of me sending an email. Very impressed with the response time. Our complex won't start using until June 1, so will come back and update once we start using it. I cannot access the menu button as it is overlayed on my status bar. either the page needs to completely open over that or open small enough for me to access.
Gatewise Incorporated
May 15, 2026
Hi Michele , we’re sorry to hear about the issue with the app. Please send us a message at support@gatewise.com so we can help resolve this for you.

Trupal Patel
Absolutely trash. Zero testing must have been done before releasing this mess. The menu is inaccessible on my phone so I literally can't use it, making the app almost useless. The apartment complex sent me a link to add the key to my Google wallet but that never worked. The UI is terrible, I have to scroll through a list of doors to find the one I want to open. Best part, it's entirely random if it will even work, connection issues. Also, no Android Auto support is a baffling choice.
3 people found this review helpful
Gatewise Incorporated
April 13, 2026
We’re really sorry for your experience and thank you for bringing to our attention. We’d truly like to help get this resolved. Please reach out to us at support@gatewise.com so we can better understand the situation and work with you to fix it.

Horat Cocles
Apartment complex requires this. From time to time it won't connect so there's no way to get the entrance gates open. Occurs even when I have internet connectivity. To avoid searching thru apps, place on the bottom row (Android) so it appears on every screen. If your phone battery does, you break the screen, etc., you're screwed and can't gain entry.
69 people found this review helpful
Gatewise Incorporated
April 28, 2022
Hello! Our app also works with bluetooth, so if there is a cellular connection issue just make sure you are right next to the gate and your bluetooth is on and it will work :) If you ever have any issues, shoot us an email at support@gatewise.com, we are happy to help!